Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
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Comments
If india gives him same punishment then assume that india is developed, in india criminals are given more respect than the victims.
Insane person. why dont you give him similar punishment....
Leave Bihar Campaign :)
Is controlling criminals important or fighting against Modi important? Nitish and KC Tyagi, please tell us
Shameless act from a political goonda. BTW had it been a BJP politician's son, CD would have had BJP in the headline. No I am not condoning the act if it was a BJP politician's son involved, I am just talking about how biased this channel is.
if the leader in the SUV was a BJP leader, your headline would have screamed the word BJP. Bajrangi RSS etc!
That politician's son is going to be get caught and will soon be released without facing any punishment.
that's how it happens in India!!!
in case of BJP politician, headline would have been ' BJP politician shoots 19 year old boy'. Since crime is committed by a non BJP politician, it only says politician in hearing.
This how the journalists manipulate the news.
Biharis Deserves... who voted corrupt Goonda Rajya
CM Nithish Kumar is in Kerala, he want the Kerala to be made same like Bihar.
Nitish Kumar is busy trying to cobble up a coalition in his desperate attempt to become the PM of this country. Meanwhile, the state is ruled by Lalu and his sons. So the jungle raj continues in Bihar.
its time to make bihar, up, wb ,delhi and kerala as independent nations. kick all these aholes from rest of india, let them solve their civility issue themselves.
gutter people
THERE IS TOTAL JUNGLE RAJ PREVAILING IN BIHAR SINCE LAST 25 YEARS DURING RJD- JD(U) MISRULE. NITISH KUMAR IS RUNNING GOVT WITH HELP OF CORRUPT MEDIAS WHO ARE GETTING HUGE MONEY I.E. HUNDREDS OF CRORES PER ANNUM FROM JD(U) GOVT FOR FLASHING ROSY PICTURE OF CORRUPT AND WORST NITISH GOVT. LALOO HAS RETURNED REIGN OF TERROR IN STATE WHERE HIS COMMUNITY IS INDULGED IN MASS ANTI-NATIONAL ACTIVITIES LIKE NAXALISM, MURDERS, DACOITIES, KIDNAPPING ETC. THIS IS BEYOND CAPACITY OF CM TO CONTROL IT. SO PEOPLE OF BIHAR IS BOUND TO SUFFER FOR ELECTING CORRUPT AND WORST PERFORMING GOVT WHEN THERE WILL BE NO PEACE AND PROSPERITY.
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