Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
If india gives him same punishment then assume that india is developed, in india criminals are given more respect than the victims.
Insane person. why dont you give him similar punishment....
Leave Bihar Campaign :)
Is controlling criminals important or fighting against Modi important? Nitish and KC Tyagi, please tell us
Shameless act from a political goonda. BTW had it been a BJP politician's son, CD would have had BJP in the headline. No I am not condoning the act if it was a BJP politician's son involved, I am just talking about how biased this channel is.
if the leader in the SUV was a BJP leader, your headline would have screamed the word BJP. Bajrangi RSS etc!
That politician's son is going to be get caught and will soon be released without facing any punishment.
that's how it happens in India!!!
in case of BJP politician, headline would have been ' BJP politician shoots 19 year old boy'. Since crime is committed by a non BJP politician, it only says politician in hearing.
This how the journalists manipulate the news.
Biharis Deserves... who voted corrupt Goonda Rajya
CM Nithish Kumar is in Kerala, he want the Kerala to be made same like Bihar.
Nitish Kumar is busy trying to cobble up a coalition in his desperate attempt to become the PM of this country. Meanwhile, the state is ruled by Lalu and his sons. So the jungle raj continues in Bihar.
its time to make bihar, up, wb ,delhi and kerala as independent nations. kick all these aholes from rest of india, let them solve their civility issue themselves.
gutter people
THERE IS TOTAL JUNGLE RAJ PREVAILING IN BIHAR SINCE LAST 25 YEARS DURING RJD- JD(U) MISRULE. NITISH KUMAR IS RUNNING GOVT WITH HELP OF CORRUPT MEDIAS WHO ARE GETTING HUGE MONEY I.E. HUNDREDS OF CRORES PER ANNUM FROM JD(U) GOVT FOR FLASHING ROSY PICTURE OF CORRUPT AND WORST NITISH GOVT. LALOO HAS RETURNED REIGN OF TERROR IN STATE WHERE HIS COMMUNITY IS INDULGED IN MASS ANTI-NATIONAL ACTIVITIES LIKE NAXALISM, MURDERS, DACOITIES, KIDNAPPING ETC. THIS IS BEYOND CAPACITY OF CM TO CONTROL IT. SO PEOPLE OF BIHAR IS BOUND TO SUFFER FOR ELECTING CORRUPT AND WORST PERFORMING GOVT WHEN THERE WILL BE NO PEACE AND PROSPERITY.
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