Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
i dont see 2 fools commenting anything here....naren and viren.....
Let this unity and understand remain between us..If we public live in this attitude the Bajrangeez will leave India.....Jai HInd.......
Manoj
Dragging religion on terrroism - Its also a narrow minded deception from the media.. right . When someone does good it irks others..
Inala lilai wainail rajoon
Nowardays people think Muslim's are bad, even if they do a job still some non Muslim's problem, as per u all know.... Instead praying for them for rest in peace ,bringing religious issues and matter in middle.... My people pray for them ...and leave all hateness between religion.... Pray allah u give them high place and degree in janah
Dear Manoj,
The intention of specifying the rescuer as MUSLIM, is just to show dot those ill minded people who have negative image on all Muslims.
This is the logic behind it. Everybody should know though the choice of religion is their own will/ business. However maintaining harmony with other religion has no bound and no barrier.
Unfortunately religion has been identified in the society as TITLE of Criminals OR Innocents.
We are way behind KERALITES as they live together peacefully with cooperation, in harmony, keeping the religion as their own business.
Religion never says to severe the relation with others.
Let us make our living style also same as Keralites or better than them.
May God Help
Dear Manoj,
The intention of specifying the rescuer as MUSLIM, is just to show dot those ill minded people who have negative image on all Muslims.
This is the logic behind it. Everybody should know though the choice of religion is their own will/ business. However maintaining harmony with other religion has no bound and no barrier.
Unfortunately religion has been identified in the society as TITLE of Criminals OR Innocents.
We are way behind KERALITES as they live together peacefully with cooperation, in harmony, keeping the religion as their own business.
Religion never says to severe the relation with others.
Let us make our living style also same as Keralites or better than them.
May God Help
True Muslim
Inna lillahi wa inna ilaihi rajiwoon.
May ALLAH grand him Jannathul Firdous - AAMEEN
CD, the heading line seems as COMMUNAL
May All you saved entire human being \ - Holy Quran.lah bless him Jannah In sha Allah. \" Saving one innocent is equa
I salute you, as a great muslim and a great Indian."
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