Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Naren
terrorism started from Sikhs not Muslims and till today your people only following it. No need to teach matured person like you so understand the logic of your people.
Is constitution said to make illegal relationship with ladies without marrying them to fulfill your desire? Is your community got the message from constitution to rape in the bus and to kill innocent girl? Constitution made for good will of the citizens not to torture them.
there is no deference between you and Israel but remember we fear Almighty.. Not you or them!
rikacha , nimma root navare kanri , foot alla ... hahaha ...
You cannot expect more than these goondas who dont heistate to worship anything. they don't know what is God
Here we cant show patience or silence.
When justice fails, then Tit for tat is only the ultimate solution.
constitution dont say u can marry 4 , constitution dont say u can do terrorism , killings , rapes , but ur community does it . then whats the problem in telling this ... first of these three rogues are not indians , they look like pakistanis ...isis barodakke they are creating launch pads , but nationalist indians are there to protect hindus , sikhs and christians ..nam deshadalli yaava kumda salafist backed isis nadiyalla ... anybody questions our nations integrity will be strongly dealt with . Muzzies are thinking by doing this they can bring down modi from PM post . no ... not at all possible . there is a deep polarisation even in villages it isnow being felt . by 2024 , India will be hindu rashtra for sure . to amend constitution 2/3 majority needed and all states if we make congress mukht we are done . with coopearting with israelis , defintely we can achieve this . ummah is so weak that it is already divided , no body has guts to speak against India if it does so ... even if they speak , millitarily they are not on par with India .gulf countries want USD from India , for their cheap petrol . hahaha
No one can change the faith by forcing anything.
bitter truth for RSS
Very dangerous for the future of India. Rising intolerance, forcing others what one practices, poking nose in other's matters, dictating what to eat what to wear, all these will eventually lead to sectarian fights, genocides, civil war etc., India may end up in situation similar to Iraq and Iran. BJP sarkar and Sangh parivar must control their bhakts before it is too late.
Constitution even did not say to eat or drink :P
By looking at their face they look very papa, but they raised voice against what other side party asked. strange but true.
What if they call Jai Mata Di or not?
accused must be punished who are they to beat the innocents.
my foot....
Its Their Wish any constitution dint asked all the citizen to call anything particularly.
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