Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Dear Raj, #7
Either U did get the information from Cheddis or U are ignorant of what Islam teaches... Just dont depend on Media ISLAM where most of the information are provided by the enemies of ISLAM ... U are already fooled into thinking that ISLAM is evil... Infact ISLAM is the only religion accepted by GOD...
If U Honest and need what ISLAM teaches then READ QURAN...its the source ...
QURAN mentions mankind to PONDER on it and whatever problem we face in this era, Quran gives the solution...
QURAN says to read and reflect on what it says... dont just read it , REFLECT on what is says...
Just dont be in DARKNESS by acquiring the information U Got from hate mongers... Use your god given intellect and GOD guides those who look for him honestly... Dont waste YOUR precious LIFE by supporting the Evil cheddis ignorantly... U need to learn the enemies before U make the enemy... Dont fall trap to the cheddis without knowledge of your enemy... Read QURAN and find out why cheddis are trapping people like U.
TRUE INDIAN ...... Good answer .....Hope RAJ will not come up with such Kachra remarks again like Naren, Viren, Bopanna ........
the car will convert to tempo the same way mutton turned to beef in dadri.. how can a calf and bull fit into a car.. sanghis keep on proving that they have bull shit inside their head...
@Raj bangalore
Even shiva couldnt recognise his won son ganapathi. How can he recognise u. Ram couldnt save his own wife sita. How can he save u.
After death hindus burn their dead body. But muslims bury .
What u do with k
inna lillahi wa inna lillahi rajioon
No One will be arrested ..............we will take required measure ......More and more virens will taste such things which very Saffu Gangs tasted .........
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