Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Bajrang Dal still exist in Mangalore because majority of followers are monkeys. They just goes with stupid and illiterate people without questioning their background. Most of Bajrang Dal leader either ex-ladies bar owner or conductors.(uneducated or criminals).
Monkey Dal gathered together to discuss their own created issues. They have nothing to discuss other than children's plays.
It's funny how these activists say a lie so many times and make it appear like the truth..I'm ashamed to call them hindus..because I have amazing Hindu friends (whom I believe are true hindus). Love jihad? What rubbish!this shows how much you cook up stories. Dont waste money on unnecessary programmes. Donate it to poors..so many are in need of money. Btw don't think muslim men are jobless. there are enough pious muslim girls in our country whom they can get married to. We are not in shortage.
Also need a discussion regarding hiring muslims in all job sectors across karnataka
Tigale gant marilu....bhoomig bhara
Mangalore was peaceful for quite sometime.....now again goons became jobless I hope.... smart city ... developments all gaya bhaad me...
Gaaf me dhum hai to try to stop your girls or punish them...your.people will throw you in garbage.....try that way.....
Discuss right now LOVE JIHAD founder is sitting in front of you (CHOTE MIA)I dont remember his name sitting on your extreme left. Why to spend Money start now itself.
Fake People.
I could not understand why these waste and burden to earth... hate mongers are talking on love jihad time and again whereas such issue does not exist in reality, but exists only in the mind and agenda of sangh parivar. This is to fool people and gain political benefit. Love Jihad is not a concept in any religion, particularly in Muslims and this is a fake + man made concept by sangh parivar. We, the peace loving people of karnataka should oppose and raise against these hate mongers.
After a long period of rest, culprits are back to trouble. Peace loving Mangalorean be careful and be happy with your family.
Indians in india cant eat beef but indian beef can be eaten in other parts of the world....what a joke....
Bajrangies go and stop exporting if you have got ba**s....
Jihad means a spiritual struggle within oneself against Sin.
Prophet Muhammad pbuh. taught us...
Alcohol destroys U and your family life
Gambling destroys U and your family life
Interest destroys U and your family (It may give a temporary enjoyment of the money lend to U by banks but in long term when U see most of the people have become BANKRUPT...
(Look Mallya - Whatever he owns did not benefit him...one day U will c the real color).
Quran says Trade is acceptable but not Riba (Interest).
True Muslims strive hard NOT TO involve in such evils of the society & They strive to stay away from these sins and also other such things in life...
God promises to give more when we follow his commandments ... it is not just for muslims but it should be recognized by the whole of mankind..
Most of the People are just listening to the ISLAM-HATERS and judging without verifying. But the CREATOR of all that exists asks us to use our INTELLECT and Verify before You come to any conclusion of any matter in your LIFE... if not YOU will be regretting later...
Love Jihad is fake and a creation of cheddi and its allies..who wants to spread corruption in the society.
Wonderful decision by wonderful lads of Bajji and Ranjjis, what you mean of \Cow Trafficking\" at present I am in HONG KONG really fantastic INDIAN BEEF Avails here, no problem at all, so these wonderful Tidy Bear??? Master Hamarappa Puranik only Barking, If he IS having GuTs, Strength let him ask Indian Prime minister Modianna, to Cancel Exporting Licence that is the Gentleman's work Keeping some Chelas around catching Labour, Driver, Butcher, Cleaner like humans.. they are catching and punishing that's women's work Annanna, come front line and catch real culprits.
NAREAN Bai where are you Sir?? Are you Near by !!!!! Keep it up Baisabb."
1) U have forgotten most important issue..... ban exporting of beef and find out how many of your goons are into this business....
2) At the right age with out if girls are married off, issues of love marriage maybe solved
3) drugs ok.....go ahead, nice step
For such matters press meet is not necessary, can be discussed within yourself
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