Even more than three years after demonetisation and all-out efforts to make most transactions through electronic, cash is still king, as it thrives in a digital India, said fintech start-up Paytm founder Vijay Sekhar Sharma.
"While cashless economy is not possible in India, less cash economy will be in the future. Less cash is the only solution, not the elimination of cash," Sharma told IANS in an interview after unveiling an all-in-one payment gateway on Tuesday.
Asserting that it would take 5-10 years for India to make the transition to digital payments from the traditional mode of cash, Sharma, 41, said the e-payment industry benefitted more from the November 8, 2016 note ban and withdrawal of old Rs 1,000 and Rs 500 denominations.
"I think it (demonetisation) helped the industry despite lack of specific help. But the world has changed since then. It is about the scale of distribution of merchants that is what is propelling digital payments," said Sharma.
Most of the cash not only came back into circulation, but also remains as the mode of payment for the majority due to its convenience for the people used to such transactions.
Expounding Paytm's zero service charge, Sharma said the strategy is sustainable as it leads to acquiring more customers and merchants, enabling newer business opportunities.
Paytm also does not levy a service charge to small merchants for its payments services, unlike organised players like Uber.
"Though there is a monetisation model, the merchants who are small shopkeepers, become our financial services customers as they open a bank account, which is profitable."
Paytm secured a Payments Bank license from the Reserve Bank of India to offer a savings bank account, Rupay debit card and money transfer services.
"We are banking on payment services acquiring customers and merchants who avail banking, lending, insurance, wealth and software services like billing software and business ledger software services eventually," Sharma noted.
The mobile first bank services include zero balance and zero digital transaction charge accounts.
"Basically, payments, cloud, commerce and financial services are a cohort we follow. So, payments is our customer as well as merchant acquisition. If it breaks even, we are happy because other line items make more money, he affirmed.
Noting that in a market like India, one cannot price services at a premium unlike in a developed country like the US, the billionaire businessman said a consumer in a developing country would not be able to afford such a hefty charge.
Forbes ranked Sharma as India's youngest billionaire in 2017, with a net worth of $2.1 billion.
While several countries operate on the model of higher service charges, Sharma said newer business models have to be discovered in India, as customer lifecycle value is accounted for more stages than in other nations.
Asked about an upscale retailer like Zara not giving a wallet payment option during its recent end of season sale in Bengaluru, Sharma said Paytm was addressing such hiccups with its all-in-one payment solutions.
"It's an opportunity, because if the retailer has our all-in-one point of sale machine, where in they enter the amount, it shows both the Quick Response code (QR) and card payment options," he observed.
Sharma compared older swiping payment machine to feature phones and modern ones to feature-rich smartphones.
"If you notice, they look like feature phones and the modern day card machine is more a smartphone like. You can add the smatphone components, which can add the features," reiterated Sharma.
Though Paytm's all-in-one QR point of sale machine integrates the billing system, its chief executive said it was not ideal to have an independent QR feature.
Paytm has 16 million strong merchant user base, which Sharma aims to raise to 26 million base in the next one year.
Sharma has launched in this tech city an all-in-one payment gateway and Paytm Business Payments solution, which enable digital payments through multiple methods for small and medium enterprises (SMEs) and an Android point of sale machine.
With the new gateway solution, collecting digital payments through multiple methods can be achieved seamlessly while Paytm Business Payments solution enables automated vendor payments, including employee salaries and customer refunds among others.
The One97 Communications-owned Paytm aims to help SMEs streamline and digitise their business activities using its new solutions, which enhance the overall efficiency of both accepting and making payments.
Paytm has a data bank of over 200 million saved cards and bank accounts, a feature which enables partner apps to shorten transaction times and propel faster conversions while using the all-in-one payment gateway.
Complementing the two solutions, Sharma also launched an all-in-one Android point of sale machine, which can accept payments through all forms such as cards, wallets, UPI apps and even cash.
The device has a QR code that supports all contact and contactless payments, coming with integrated billing software customized solutions for different sectors such as catering, ticketing, parking and others.
The handheld Android device is equipped with an in-built printer, scanner and can also generate bills.
Valued at $16 billion, Paytm is not alone in the fiercely competitive Indian fintech space where a dozen players like PhonePe, MobiKwik, Kotak 811 and deep pocketed international giants Google Pay and Amazon Pay are in the fray.
Comments
Balochistan may be important for him, may be next he will run for UN Gen. Secretary's post.
Another important thing from his speech, \When terrorists killed school children in Balochistan, Hindustan, Parliament had tears. Every Indian school was in tears.\"
But, what happened to his \"Tears\" when Gujarat terror happened?? when unborn babies are killed in mother's wombs????"
Really joky comments here by sangheez....utk please wait till our pm finish his world travel drama and selfie collection.....modi already called naren and Viren....trouble makers in the name of go raksha...ha ha...what more should the bhakts need.....shameless creatures ...
Do not put any dislikes or likes for the comments posted by Ve_r_n or N_r_n. Because more you put dislikes they get more encouraged to write provocative comments.
Naren, what a rubbish..... you cannot tolerate that a muslim is a minister....
Utk stop doing drama baazi ...u r fit for nothing ...we all know what u did when u worked as health minister ...35 rs medicine invoiced at 300rs ...hogappa saaku ...kandideeni ...if u r a powerful leader stand in the constituency where Indians are in large no ...u are winning election becoz of j_h_d_ votes .
Modi has no time to meet Siddarammayya to discss Kavery issue, but he has plenty of time to turn his flight to Pakistan and to eat biriyani with Nawaz Shareef.
Mangana kayyalli maanikya kotta haage aagide.
what can you expect from Moun minister....he will wake up during election time and give some speech to fool his blind bhakts like viren...by raising hand..fingers...
great Mouni Baba. never we seen such Mouni baba in Indian History. Manege Maari Pararige Upakaari
He may not go against the Supreme court... but... ahem...ahem...What about Yettinahole Sir?
Good points by Mr Prajwal. These days all bachchalis pose questions to Modiji just to get publicity. That's the power of 'NaMo Naamochchara'
Mr Khader!
You know that Karnataka is integral part of India. But, Modiji knows that both Karnataka and Tamil Nadu are integral parts of India. Where were you when Manmohan Singh was India's PM? Did he intervene in Cauvery row? Did he help Kannadigas?
for Karnataka people, Karnataka is more important than India....For Modi Baluch is more important than India....shame....
Delhi
Karnataka
and those states who doesnt bow down to cheddis will face injustice ...
But dont worry Truth will prevail even if the evil cheddis play many deception (temporary enjoyment for cheddis) to fool the public with fake IT cell of cheddis.
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