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Businesses engaging in bulk messaging on WhatsApp to face legal action

News Network
December 12, 2019

New Delhi, Dec 12: WhatsApp will take legal action against businesses engaged in or assisting others in abusing automated or bulk messaging on its platform.

The company has built two tools -- the WhatsApp Business app and the WhatsApp Business API -- to help companies manage customer interactions.

The company said that its products are not intended for bulk or automated messaging, both of which have always been a violation of its terms of service.

"WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse that violates our terms of service, such as automated or bulk messaging, or non-personal use, even if that determination is based on information solely available to us off our platform," the Facebook-owned platform said in a statement.

For example, off-platform information includes public claims from companies about their ability to use WhatsApp in ways that violate its terms.

"This serves as notice that we will take legal action against companies for which we only have off-platform evidence of abuse if that abuse continues beyond December 7, 2019, or if those companies are linked to on-platform evidence of abuse before that date," said WhatsApp.

The platform, on an average, bans over two million accounts per month for bulk or automated behaviour and over 75% of those accounts did not have any recent user reports.

An account that registered five minutes before attempting to send 100 messages in 15 seconds is almost certain to be engaged in abuse, as is an account that attempts to quickly create dozens of groups or add thousands of users to a series of existing groups.

"Using the on-platform information available within WhatsApp, we've found and stopped millions of abusive accounts from operating on our service," it said.

In addition to technological enforcement, said WhatsApp, it also takes legal action against individuals or companies that it links to on-platform evidence of such abuse.

"We will continue to provide capabilities to help businesses communicate with their customers," said WhatsApp.

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News Network
February 4,2020

Mangalore, Feb 4: Final chance to present evidence and record eyewitness statements with the Deputy Commissioner of Udupi G Jagadeesh regarding the December 19 violence will be held on February 6 between 1100 and 1300 hrs.

Eyewitness and evidence presenters can depose at the Assistant’s Commissioner’s Court Hall in the Mini Vidhan Soudha in the city.

The Deputy Commissioner said that no evidence would be accepted after this last round of public hearing.

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News Network
April 25,2020

Mangaluru, Apr 25: The Mangalore Refinery and Petrochemicals Limited (MRPL) has extended vital assistance to hundreds of migrant workers, destitute and needy families during the COVID-19 crisis through its CSR fund.

The lockdown has left thousands of people including migrant workers and destitute in the district, in the lurch. MRPL, using its corporate social responsibility fund through the Dakshina Kannada district administration, has sponsored 50,000 kg rice for the benefit of these needy citizens, a company release here said.

MRPL also donated grocery kits comprising boiled rice, dal, rava, sugar and tea to the needy families in the district, it said.

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News Network
March 26,2020

Bengaluru,  Mar 26: The nationwide lockdown in the view of coronavirus outbreak has driven some people to the edge. In Karnataka, within less than 24 hours, two cases of people creating trouble for police personnel have come to light.

On Wednesday, a middle-aged man was shot in his leg by the police after he tried to assault two police constables of Sanjaynagar police station. The police constables were identified as Manjunatha and Basavararaju.
The accused reportedly breached the check post at Bhoopasandra. He and his friends were over-speeding and performing stunts on bikes. When the policemen tried to secure them after giving them a chase, they attacked the cops.

When they were taken into custody, one of them again tried to escape and hurled stones and bricks on the cops. In order to prevent further assault, the police then fired two rounds – one in the air and the second one on his left leg.

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