Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
this is really foolish to give this kind of advertisement. Kanhaiya is getting free marketing out of fools like this. Very soon he will be famous & become politician too. When Aamir khan PK was released, some fools in Gujrath did marketing for PK movie by putting ban on the movie. This is also gonna be same. Already Kanhaiya is famous but the person who announced this money has given positive review towards JNU President. Now People all over India will know JNU president is Clean without any black mark on his career
Dear Randeep, you should read the news everyday it is officially declared that 60% RSS Goons are there in our Police force what more you can expect from them, it is clear that RSS and even BJP should be banned and we need a good government to rule the country not this fake, uncivilized and lyre BJP Govt.
A speech by Comrade Kanayya is revolutionary and praise worthy. Every Indian citizen must watch his speech in JNU campus. And his chat with Barkha Dutt, NDTV, unbelievable. His thought are very high for his age and his heart for the downtrodden, dalits, ST/SC/and minorities is praise worthy.
By announcing the reward for his killing or cutting his tongue clearly indicates Sangh Parivar and BJP's real intentions and their role in his sedition case.
Long live Kanayya,
RSS cannot stop people from speaking from their heart...independent India gave all its citizens right to speak, nobody can curtail that right from anyone....if they kill one Kanhaiya, there will be more of him born in India....it will be multiplying...how many they will kill...forget about 13 lakhs...13000000 crores will not be enough for it....
WE WANT AZAADI FROM RSS
WE WANT AZAADI FROM VHP
WE WANT AZAADI FROM ABVP
Ban RSS
What else to be expected from the Terrorists ???
Killing, Bloodshed, Riots, Rape threats to women, Disturbing Peace, Attacking religious places, Attacking lonely and even Old Aged, Harassing Innocent People .......... What not ?.
They have forgot that Death will not come to them ?
A Cheddi deception to put u in trouble just like Godse..
No one will get this money... Black money still on que
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