Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
??? ??? ? ??? ???? ??????
Here every one had a mistake. No one not ready to take their responsibility. So we no need to blame any one. The only one solution to stop the accident the government would install radar to every 5KM gap on each corner of the raod with camera (as it is in Saudi Arabia) with maximum speed of 40K.M. per hour. If they crosses this speed they will be penalty of Rs.200/- minimum. If this is done definitely accident will slow down soon and every rider will be safe. But government will cost more once.
Think this traffic department to install and fix the device in every corner of the road.
Road Accident is a serious issue. Daily hundreds killed because of it in India. But unfortunately nobody ( both govt and public) doesn't take this matter seriously..
why we should have a car which has speed of more than 80km per hour. Better late than never...
Oh Gov't.., do something for the sake of innocents life which you can.....
Inna LIllahi Wa Inna Ilahi Rajoon!
Motor bike is not at all good for mangalore roads....it is a kind of death trap...traffic is increasing day by day...no space for small vehicles to move around...at the same time big truck entering from nowhere...overall this kind of accidents are invited every now and then...so tragic...we need to ban motor bikes...most of young boys and couples are getting killed...so sad...
Inna lillahi vainna ilaihi rajihoon, O Allah forgive them and make good here after to them
Add new comment