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Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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coastaldigest.com news network
July 23,2020

Udupi, July 23: A 70-year-old woman, who had tested positive for coronavirus, passed away last night in Udupi taking the district’s covid-19 death toll to 12.

The deceased was a resident of Chantharu in Brahmavar. She was an asthma patient. For past few days, she was suffering from cold and fever. 

Her throat swabs were sent for testing and the report came positive last evening. She breathed her last at home even before being shifted to hospital. 

The woman has two daughters and both of them are married. Due to the fear of virus, none of her relatives were ready to touch her body.

Meanwhile, Dr Premananda K of district health department reportedly sought help of the activists of Popular Front of India (PFI). 

Under the supervision of PFI’s medical wing in-charge Muneer Kalmadi, the body was shifted to the district hospital with all necessary precautionary measures.

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News Network
March 27,2020

Mangaluru  Mar 27: Thinking that he might have contracted the coronavirus infection, a 55-year-old man has committed suicide in Bantwal taluk of Dakshina Kannada district.

The deceased has been identified as Sadashiva Shetty, a resident of Abbettu under Meramajalu village. He was working in a petrol bunk.

It is learnt that Sadashiva suspected that he might have come in contact with coronavirus infected people while working in the petrol bunk.

He was scared that the same might get transferred to his family members through him. 

He was depressed for past few days. Today, he hanged himself from the ceiling fan of his house, sources said.

A case has been regarded at the Bantwal rural police station and investigations are on.

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News Network
August 8,2020

Bengaluru, Aug 8: Karnataka government on Friday issued revised guidelines for international returnees.

According to the guidelines, all the travelers shall submit self-declaration form on the Yatri Karnataka online portal at least 72 hours before the scheduled date of travel.

"All travelers shall submit Self-declaration forrn on the Yatri Karnataka online portal (http://www,covidwar.karnataka.gov.in or http://parihara.kaarnateka.gov.in/service38/) least 72 hours before the scheduled date of travel," it read.

It said that Before Boarding Do's and Don, about COV1D-19 quarantine, testing, etc. shall be provided along with ticket to the travellers by the travel agencies concerned.

All passengers shall download Arogya Setu app, Quarantine watch app end Apthamitra App on their mobile devices, (https://covid-19.karnataka.gov.in/new-page/softwares/en).

At the time of boarding the flight/ ship, only asymptomatic travellers shall be allowed in board after thermal screening.

"Deboarding should be done by ensuring physical distancing of two meters. 

Self-declaration form shall be obtained from each passenger in duplicate," the guidelines read.

Karnataka has 75,076 active cases of the virus with 80,281 recovered and 2,897 deaths so far. 

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