Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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coastaldigest.com news network
June 11,2020

Mangaluru, June 11: The private flight chartered by Saudi Arabia's SAQCO Contracting Company to repatriate coastal Kannadigas stranded in the kingdom landed at Mangaluru International Airport at 1:15 am on Wednesday.

The flight with 175 passengers took off from the Dammam International Airport around 6 pm (KSA time).

SAQCO’s Directors Althaf Ullal and Basheer Sagar said that all the legal procedures were carried out smoothly before the flight took off from Dammam for Mangaluru.

The duo also informed that no staff or official of SAQCO were traveling on the chartered flight and that it was arranged only for the stranded Kannadigas. The cost of traveling, institutional quarantine, and COVID-19 tests will be borne by the SAQCO Company.

SAQCO had established a desk to finalize the list of passengers who will be traveling on the flight to Mangaluru on Wednesday. The company added priority was given to pregnant women, the senior citizens who had come to the kingdom on visit visas, people with medical emergencies, people who had lost jobs, and those who had reported deaths in their families.

Comments

Dayani Sathe
 - 
Friday, 12 Jun 2020

Great job done by SAQCO ....

Sahul Hameed /…
 - 
Thursday, 11 Jun 2020

Masha Allah, Great Job,May Allah Bless the SAQCO company owner Altaf Ullal & Basheer Sagar,. This is the lesson those who business man are in GCC countries to come forward, All business man should come front to join these humanization work.

Ahmed
 - 
Thursday, 11 Jun 2020

Ma Sha Allah Mabrook

 

Mr.Althaf Ullal,Mr.Basheer Sagar and all team members of SAQCO

 

 

May Almighty Allah accept all our good deeds.

 

Ahmed
 - 
Thursday, 11 Jun 2020

Ma Sha Allah 

Mabrook

Mr.Althaf Ullal, Mr.Basheer Sagar and team members of SAQCO 

 

May Almighty Allah accepat all our good deeds

Shailesh Bhagavandas
 - 
Thursday, 11 Jun 2020

Great job done by SAQCO, realy appreciate your concern towards society. Thank you for this great work.  

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News Network
April 27,2020

Bantwal, Apr 27: Following the meeting at a guest house here, district in-charge Minister Kota Srinivas Poojary instructed the officials to stringently impose the lockdown in the taluka.

He stated that there will be no relaxation and exemptions in Bantwla till May 3 and ASHA workers will be continuing surveying houses in Bantwal Kasba and Narikombu.

Two people have already died from COVID-19 in the taluka and two new cases were reported in the past week.

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News Network
April 27,2020

Bengaluru, Apr 27: Lord Chancellor and Secretary of State for Justice in the United Kingdom (UK), Robert Buckland, on Sunday appreciated Karnataka Chief Minister BS Yediyurappa for the measures taken to control COVID-19 and strict implementation of lockdown in the state.

"During an interaction with Kannadigas in England, Buckland sought information about control of COVID-19 in India, especially in Karnataka. 

The Chief Minister replied to his queries and explained that effective implementation of lockdown, maintaining food and essential commodities supply chain intact and the concern of the government that no one should go hungry, has made it possible, with immense support and cooperation from people," as per a press release from Karnataka Chief Minister's Office (CMO).

Economic activities would be started according to the guidelines of the central government in a phased or graded manner in the coming days, the Chief Minister said, who also held a video conference with some people from the state, who stay in London, amid coronavirus lockdown.

During the interaction, the Chief Minister assured the Kannadigas residing abroad that they need not worry about their parents or elders in the state as their well-being would be taken care of.

He said that they can contact helpline numbers for medial and other needs.

The Chief Minister also said that the government would consider the loan repayment issues of students studying abroad availing educational loans after the situation turns to normal.

He said that the Karnataka government would be in touch with the Centre regarding the rescue of Kannadigas stranded abroad only after international flight services resume.

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