Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

airindia 1

airindia 2

airindia 3

airindia 4

airindia 5

airindia 6

airindia 7

airindia 8

airindia 9

airindia 10

Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
April 29,2020

Udupi, Apr 29: Personal Protection Equipment (PPE) kit used by the doctors to treat COVID-19 patients was found in the river at Kodangala, Alevoor Gram Panchayat limits, sources said on Wednesday.

According to them, a Panchayat office staff who noticed the PPE thrown in the river informed the Health Department about it on Tuesday and following which a police complaint was filed.

As the PPE is used only for medical treatment, police officials need to investigate who used the kit and in which hospital, who threw it in the river and the purpose of throwing it.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
April 10,2020

Bengaluru, Apr 10: The Karnataka Education Board on Friday further postponed the annual examination for SSLC to May due to extension of lockdown to arrest spread of coronavirus which is spreading like wildfire in the state.

Minister for Primary and Higher Education S Suresh Kumar also announced that the PUC examination were also postponed to May.

"However, depending upon the situation we will announce the date in May and will inform the students one week earlier of the examination date to give time for preparation,"

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
coastaldigest.com web desk
July 13,2020

Mangaluru, Jul 13: Air India Express flight brought around 170 passengers from Bahrain to Mangaluru under Vande Bharat Mission yesterday. 

This is the first VBM flight from Bahrain to Mangaluru. The flight took off from Bahrain at 10 am on Sunday and landed at Mangaluru International airport at 4.45 pm. 

Even though thousands of Indian expatriates from other gulf countries were brought to Mangaluru in past few weeks, no flight was arranged from Bahrain so far. Hence, several Mangalureans including senior citizens, women and patients were stranded in Bahrain for months together.

Local entrepreneur and president of Indian Overseas Congress (IOC) Mohammed Mansoor, who saw the plight of the hapless Indian expatriates in Bahrain had discussions with the Indian embassy in Bahrain and convinced it to arrange a special Air India Express flight under the Vande Bharat Mission. 

IOC, along with the cooperation of ‘KHK Heroes’ had arranged meal kits for passengers during their flight to Mangaluru. IOC had also contacted all the Mangaluru-based NRIs who wanted to fly back to India and made a list with the help of Indian embassy to avoid any untoward incidents.

IOC had also given details of hotels to be quarantined in Mangaluru and Udupi, names of nodal officers to be contacted and emergency telephone numbers. The passengers were given a warm farewell by the office bearers of IOC from Bahrain international airport.

The effort taken by Mohammed Mansoor, president of IOC is lauded by all. All the passengers who travelled by the flight have thanked IOC and its office bearers whole heartedly.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.