Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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News Network
January 11,2020

Mangaluru, Jan 11: CISF officials detained a passenger at Mangaluru International Airport here and seized from him currencies of foreign countries worth about Rs five lakh here on Saturday.

Official sources said that the passenger, identified as Shahul Hameed Theruvath, was supposed to take the Spice jet flight SG 059 for Dubai.

During the X BIS screening process, CISF officials noticed some suspicious image in Shahul’s hand baggage.

The thorough check of bag revealed foreign currencies of various countries worth Rs 5.48 lakh. The seized currencies were 76 US dollars of 100 denomination, Chinese Yuan, Malaysian Ringgits and Turkish Lira of smaller denomination. The currencies that were in his possession did not have any legal permission.

The personnel handed over the foreign currency recovered and the passenger to Customs officials for further inquiry.

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coastaldigest.com news network
June 12,2020

Mangaluru, June 12: Juma prayers were held in dozens of mosques across coastal district of Dakshina Kannada including the city of Mangaluru for the first time in nearly three months upholding all the safety norms including physical distancing. 

For the first time in the recent history of Mangaluru, juma prayers were stalled in all the mosques for 11 consecutive weeks as part of nationwide coronavirus lockdown. 

While many mosques were reopened for the congregational prayers in the region on June 8 (Monday) after receiving approval from the government, many others are yet to be opened as Muslim religious leaders are taking additional precautionary measures to prevent the spread of covid-19 apart from following all the guidelines issued by the government.

“Around 400 people participated in the Juma prayer at Zeenat Bakhsh Juma Masjid. All the safety guidelines were followed. Sadaqatul Nadwi delivered the sermon and led the prayers,” S M Rasheed Haji, executive member of the mosque committee told coastaldigest.com.

“As per the guidelines, devotees performed Wudu (ablution) at their homes and also carried their own musalla (prayer mat) to the mosque,” said a Jalaluddin, a cleric who offered Juma prayers in Ullal.  

The guidelines issued by the government to the mosques also include disinfecting the premises at regular intervals, maintaining physical distance, wearing masks and finishing prayers in “minimum permissible time”.

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News Network
February 18,2020

Bengaluru, Feb 18: Veteran actress Kishori Ballal, 82, best known for playing Kaveri Amma in Ashutosh Gowariker’s Swades, passed away on Tuesday. She was suffering from age-related health issues and breathed her last at a Bengaluru hospital.

Kishori, who hailed from Mangaluru, made her debut in Kannada film 'Evalentha Hendathi' in 1960.

In a career spanning five decades, she went on to act in movies like Hani Hani, Kahi and Suryakanthi. A Bharatnatyam exponent, she was also a part of Hindi films like Lafangey Parindey, Ek Alag Mausam and Gair Kanooni.

Kishori Ballal played the role of Kaveri Amma, the nanny of Shah Rukh Khan (Mohan Bhargav) in Swades.

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