Mangaluru Airport conferred int'l award for customer satisfaction

[email protected] (CD Network | Photos by Suresh)
October 29, 2015

Mangaluru, Oct 29: Out of 16 international and 37 domestic airports in the country, Mangaluru International Airport (MIA), Airports Authority India was awarded with World Quality Commitment (WQC) 'International Star Award' under the Gold Category, at the 29th International WQC Convention held on October 24-25 in Paris, France.

MIA Airport Director J T Radhakrishna represented and received the award for the airport at the convention in Paris.

Addressing reporters at a press conference in the airport premises on Thursday, Mr Radhakrishna said that MIA was the only airport in India that was selected for the WQC award in the aviation sector.

The award has been awarded by Business Initiative Directions (BID) in Madrid, Spain to recognise the contribution of Mangaluru International Airport in terms of quality, leadership and excellence. The airport was selected for the Award by the WQC Selection Committee on the basis of criteria such as total quality management, Quality Commitment principles, ISO 9000, customer satisfaction, business results, continuous developments for passenger amenities, innovation, growth and facilities to stakeholders, he said.

He informed that the level of customer satisfaction index at Mangaluru International Airport had improved from 4.35 to 4.82 between July and December 2014, making it the second highest ranking among airports in the country. The airport had also received of 4.92 (out of 5) in cleanliness, which is another major component in quality service to customers, he said, adding that it was important to maintain the quality of improvement in the airport and bring new innovations.

The airport also saw the highest growth of nearly 12 percent in air traffic in India, he told reporters.

Speaking on the occasion, KCCI president Rammohan said that the award secured by MIA was the first feather in the cap for Mangaluru for becoming a Smart City.

CISF Deputy Commandant (Mangaluru International Airport) Amith Kumar, Air India Express station manager Nagesh Shetty, Pandit's Health Resort president L Goel and others were present on the occasion.

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Comments

abdelteef
 - 
Monday, 28 Mar 2016

Good hope towards for any thing in this company

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coastaldigest.com news network
July 4,2020

Davanagere, Jul 4: Referring to allegations made by former Karnataka Chief Minister Siddaramaiah's charge about corruption while purchasing COVID-19 equipment, Health Minister B Sriramulu said the state government is ready for any kind of probe in this regard.

Speaking to media persons here on Saturday, he said the government has maintained accounts for each purchase of equipment related to Covid-19. 

"So, Congress leader's allegations are far from the truth. Siddaramaiah has vast political experience. It is unbecoming of such a leader to make ridiculous allegations. The government is ready to release white paper on purchase of equipment related to Covid-19," he said.

He said Karnataka stands third in the country in collection of throat swabs and examination of people related to Covid-19. The entire country has hailed Karnataka's role in containing Covid-19, Sriramulu he added.

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coastaldigest.com news network
July 18,2020

Udupi, July 18 A 15-year-old boy lost his life due to electrocution after he came in contact with a live wire last evening near his house at Laxminagar under the limits of Malpe police station in Udupi. 

The deceased has been identified as Gautham (15), son of Manjunath Naiak, a resident of Laxminagar.  

Police sources said, the electrocution occurred while he was lifting a pump set from the well at his neighbour’s house. He died on the spot. 

A case has been registered at Malpe Police Station and investigation is on.

Gautham had recently appeared for SSLC examinations.

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News Network
June 10,2020

Bengaluru, Jun 10: Internet connectivity, provided under the central government's BharatNet initiative, will be improved in rural areas of Karnataka in the next two to three months, said Deputy Chief Minister CN Ashwath Narayan.

After video conferencing with heads of different agencies and officials, on improving the quality of internet in rural areas, Ashwath Narayan said, "I reviewed the progress of the BharatNet implementation and the steps to be taken to improve the quality of internet connectivity in the next two to three months."

"We also discussed the possibility of giving the implementation of BharatNet to a different agency. We will seek permission from the central government and continue the project. We will ease communication with rural people by ensuring quality and high-speed internet to all Gram Panchayats," he added.

When BSNL officials and other agency representatives who attended the video conference shared their problems, the Deputy Chief Minister assured to solve them through proper coordination.

"Through BharatNet, several government schemes are being implemented in rural areas. Civic service centres are issuing birth and death certificates, Aadhaar cards and social security pensions among others. Of the total 6,000 Gram Panchayats in the state, 4,000 have high-speed internet connectivity, and the remaining will be provided with better internet connectivity through a new agency,'' said Ashwath Narayan.

Additional Secretary (e-governance) Rajeev Chawla, Additional Chief Secretary (IT-BT) EV Ramana Reddy, Principal Secretary (RDPR) Uma Mahadevan, Director (IT) Meena Nagaraj, Collegiate Education Director Pradeep and other senior officials were present in the meeting.

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