Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
it is clear that the baby was targeted, otherwise there was no need to stab a woman with so many stabs if the reason was only ROBBERY. i trust our dear HM that he will find out the monster, this cannot be an act of a human being. THE EYES OF GOD THE ALMIGHTY OVERLOOKS EACH AND EVERY CREATION OF HIS AND THE CULPRIT WILL NOT ESCAPE THE WRATH OF GOD.
As a mother of 9 year old baby which my GOD blessed me after much trials for 6 years, i only ask \why\""
#5
Either YOU are ignorant of GOD or U are a fool to believe such a way.
God created all that exists in this EARTH and he has proportioned everything. Humans are one of the intelligent creation of ALLAH and as we advance technologically.. Human moral are decreasing and they rely on the advancement of technology. Mobile are good but when people use for BAD it is affecting the society. Everywhere U see evil, we need to stop it rather than ignoring.
When EVIL increases WE should voice out ... which we dont see now a days... it is our job too to voice out the EVIL done in our society.
God is most merciful, the culprit may escape cos of a merciful now , but his life will not get contentment in this world unless he asks forgiveness with the victim & with the creator who gave the LIFE to all.. There is a day when everything thing will be judged in front of THE CREATOR.
He gave us LIFE and he is the one who takes LIFE. Had U ever look what GOD says in his message .. if not please lOOK QURAN and find out what he says in QURAN on the PURPOSE of LIFE, Good and EVIL and HEAVEN and HELL>
First know WHO is ALLAH and then learn more about his messenger like Prophet Muhammd pbuh, jesus, moses, ibrahim, noah and many other... Who conveyed What is LIFE and what is our duties.
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