Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Its everywhere in mangalore... Check the police records.... Ok.. So what sdpi needs to do... Dont blame a particular area.... Most of. Sdpis are from there.....
This Goons already ashamed by safwan parents and locals so, now they compensation asking for both Raju kotian and safwan haha ha what a joke!!! jokers around SDPI..............
Being from Ullal it is true that Ullal is becoming adda of drug addicts.People terrified to go out. With addiction of ganja everyone want to becoming don and threatening common people.
\You wonderful fools did not understand, not woke up, brought up in this nation , Education half of the way, mostly job less, awaiting Middle east go!!! no Idea about work, am not mentioning you Buffoons, YOU ALL WELL CLEVER SOME TIMES IN THE WELL!!!!. \"Divide and rule applicable here in Hindustan\" you all wonders divide in all parties, this is your fate masters, blame Each other only the solution and afterword's some one killing you one or other day.
Be try to be safe under one umbrella not to divide and blame each other, OTHERWISE THIS IS THE SITUATION TO YOU ALL.
Just go to your mind to our favourite or Hesitate State \"KASHMIR\" now Criminal Goonda Looters ruling, believe it, same fate to you in Ullal!!!
Jai Hindustan."
It is not a time for blame game...SDPI is opportunistic party...trying to find political foothold around...their intention is very bad....
All Dont make fabricated comment and Dont support all these criminals.
All should be United-Hindu Muslim & Christian and fight against RSS & Grubby Politics
Good Move by SDPI.
Ullal is a beautiful place, and parties like SDPI is a master mind behind all the communal activities.
SDPI is intentionally defaming ullal's name, the only reason is they couldnt win the last election.
I Agree, all cattle thieves, drugs dealers, criminals, love the place called Ullal
Dear SDPI Brother's
Dont wait for the Govt to Curb your own brother's from doing Wrong.Its each one of ours responsibility to teach them about Islaam is,About life after Death,Rather pin pointing other's First do your self then blame the Govt.
I know its very hard to accept for each one of Us.So we start blaming other's.Directly or Indirectly we are also responsible for all this and we will have to answer the ALMIGHTY ALLAH.
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