Unsatisfied by private airline's apology, Manglauru passenger opts legal battle

[email protected] (CD Network)
May 23, 2016

Mangaluru, May 23: A private airline has personally apologised to a Mangaluru based passenger over the cancellation of one of its flights without prior information which caused inconveniences to many.

kukkajeHowever, unsatisfied by the apology letter, Ashik Kukkaje from Bantwal taluk near Mangaluru, has decided approach the consumer court demanding the fulfilment of the losses caused to him and other passengers by the abrupt cancelation of the flight.

On March 24, Ashik had booked a ticket Bengaluru-Mangaluru flight ticket for March 27. When he reached the airport on scheduled time, he came to know by one of the airline staff about the cancellation of the flight.

In a complaint written to the airline, Ashik claimed that the sudden cancellation of the flight had caused inconveniences to many passengers like him. There pregnant women, elders and children among those who had booked the tickets, he said.

After a few days, Ashik received a written apology from the airline, which claimed that the cancellation of the flight was inevitable due to technical reason.

However, an unsatisfied Ashik has raised a question why the airline did not inform the passengers prior to the cancellation. “In this age of communication, it is not difficult for the airline to inform the passengers before cancelling the flight,” he argued.

Comments

IrShad Mnglr
 - 
Tuesday, 24 May 2016

well done bro Ashiq kukkaje we all supprt to u insha allah

Fair talker
 - 
Monday, 23 May 2016

Dear Monika and Zubair,
Why do you ignore this case.

Whatever be the reason, still they are liable as per their own terms and conditions of ticket.
Taking easy will cause them to be more ignorant in the future.

Everyone will have their own implication and consequential losses.

A. Mangalore
 - 
Monday, 23 May 2016

It is not a silly matter. It is a serious matter. These days we have sms, whatsapp, email or mobile, they can use any means to inform passengers . It is clear negligence of the Airlines. They should learn the lesson, if not we have to teach them a lesson.
If a passenger is late for just 10 minutes, they will straight away refuse to issue boarding pass.
Well done brother.

Saleem
 - 
Monday, 23 May 2016

Good Job Ashik.
Someone has to rise their voice.....

Zubair
 - 
Monday, 23 May 2016

Dear CD, Do not publish such silly news..., retain your popularity..

Monika bedi
 - 
Monday, 23 May 2016

dont he have any other work to do?

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News Network
May 5,2020

Dubai, May 5: Tickets on repatriation flights from UAE to India, which start on May 7, could be costlier than regular airfare, and adding to the financial woes of those flying back. Nearly 200,000 Indians in the UAE have registered on the website seeking to return home.

“A one-way repatriation ticket to Delhi will cost approximately Dh1,400-Dh1,650 - this would earlier have cost between Dh600-Dh700 [during these months],” said Jamal Abdulnazar, CEO of Cozmo Travel. “A one-way repatriation flight ticket to Kerala would cost approximately Dh1,900-Dh2,300.”

This can be quite a burden, as a majority of those taking these flights have either lost their jobs or are sending back their families because of uncertainty on the work front. To now have to pay airfare that is nearly on par with those during peak summer months is quite a blow.

Sources said that officials in Indian diplomatic missions have already initiated calls to some expats, telling them about likely ticket fares and enquiring about their willingness to travel.

Although many believed repatriation would be government-sponsored, Indian authorities have clarified that customers would have to pay for the tickets themselves. Those who thought they were entitled to free repatriation might back out of travel plans for now.

Fact of life

But aviation and travel industry sources say higher rates cannot be escaped since social distancing norms have to be strictly enforced at all times. That would limit the number of passengers on each of these flights.

“One airline can carry only limited passengers - therefore, multiple airlines are likely to get the approval to operate repatriation flights,” said Abdulnazar. “Also, airports will have to maintain safe distance for passengers to queue up at immigration and security counters.

“Therefore, it is recommended that multiple carriers fly into multiple Indian airports for repatriation to be expedited.”

The Indian authorities, so far, have not taken the easy decision to get its private domestic airlines into the rescue act. Gulf News tried speaking to the leading players, but they declined to provide any official statements. So far, only Air India, the national airline, has been commissioned to operate the flights.

Air India finds itself in the driver's seat when it comes to operating India's repatriation flights. To date, there is no confirmation India's private airlines will be allowed to join in.

UAE carriers ready to help out

UAE’s Emirates airline, Etihad, flydubai and Air Arabia are likely to also operate repatriation flights to India after Air India implements the first phase of services.

“We are fully supporting governments and authorities across the flydubai network with their repatriation efforts, helping them to make arrangements for their citizens to return home,” said a flydubai spokesperson.

“We will announce repatriation flights as and when they are confirmed, recognising this is an evolving situation whilst the flight restrictions remain in place.”

An AirArabia spokesperson said the airline is ready to operate repatriation flights when the government tells them to.

Travel agencies likely to benefit

Apart from operating non-scheduled commercial flights, the Indian government is also deploying naval ships to bring expat Indians back. Sources claim the ships are to ferry passengers who cannot afford the repatriation airfares.

Even then, considering the sheer numbers who will want to get on the flights, travel agencies are likely to see a surge in bookings since airline websites alone may not cope with the demand set off in such a short span.

Learn from Gulf governments

In instances when they carried out their own repatriation flights, some GCC governments paid the ticket fares to fly in their citizens. Those citizens who did not have the ready funds could approach their diplomatic mission and aid would be given on a case-to-case basis.

Should Indians wait for normal services to resume?

Industry sources say that those Indians wanting to fly back and cannot afford the repatriation flights should wait for full services to resume once the COVID-19 pandemic settles.

But can those who lost their jobs or seen steep salary cuts stay on without adding to their costs? And is there any guarantee that when flight services resume, ticket rates would be lower than on the repatriation trips.

As such, normal travel is expected to pick up only after the repatriation exercise to several countries is completed. UAE-based travel agencies are not seeing any bookings for summer, which is traditionally the peak holiday season.

“Majority want to stay put unless full confidence is restored,” said Abdulnazar. “I expect full normalcy to be restored not until March 2021.

“People have also taken a hit to their income. Without disposable income, you will curtail your travel.”

What constitutes normalcy?

Airfares are expected to remain high, given the need to keep the middle seats empty to practise safe distance onboard.

“We expect holiday travel to resume by October or November - but, the travel sentiment will not go back to pre-COVID-19 levels anytime soon,” said Manvendra Roy, Vice-President – Commercial at holidayme, an online travel agency. “The need to keep the middle seat vacant will add 30-40 per cent pricing pressure per seat from an airline perspective.

“This will make holidays more expensive.”

As for business travel, it will take some time to recover. Corporate staff are now used to getting work done via conference calls. “Companies will also curtail their travel expenditure since their income has taken a hit,” said Abdulnazar.

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News Network
April 10,2020

Thiruvananthapuram, Apr 10: Kerala Chief Minister Pinarayi Vijayan on Friday said that it has been 100 days since the first COVID-19 case was reported and shared the updated figures of positive cases, along with the efforts made by the state government to contain the virus.

"100 Days of #COVID19 | Kerala Story It's been 100 days since the first case was reported. 258 active cases, 97 recovered, Total confirmed: 357 Deaths: 2. 12,710 samples tested Special COVID-19 Hospital, 1,251 Community Kitchens, 28,08,650 Individuals Served, 3,676 Destitutes Rehabilitated," Vijayan tweeted.

India's first case was reported in Kerala in January. The patient was a student, who was studying at Wuhan University in China.

Meanwhile, the Ministry of Health and Family Welfare on Friday informed that India's total number of COVID-19 positive cases now stands at 6,412. Out of these, 5,709 are active patients and 504 of them have been cured/discharged and migrated.

With 30 new deaths reported in the last 12 hours, the death toll has reached 199.

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News Network
August 4,2020

Bengaluru, Aug 4: The Central Crime Branch-Bengaluru conducted raids at 35 locations in Hennur and Banaswadi areas on Tuesday morning and arrested seven foreign nationals without valid passports and visas.

The Crime Branch also recovered fake currency during the raid, which is currently underway, informed the police.

"Central Crime Branch-Bengaluru conducted raids at 35 locations in Hennur and Banaswadi area today morning and arrested seven foreign nationals without valid passports and visa, fake currency also recovered," Sandeep Patil, Joint Commissioner of Police, Crime, Bengaluru said.

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