Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Alhamdulillah.
Brother Naren And Viren
We can understand your Frustration.What to do Barking Dogs never bites like Our beloved GO SWAMI.
Try to learn about ISLAM before its too late...so that you can secure you life after Death.
Alhumdulillah Allah is great. Allah knows better how to protect his people and Religion.
Naik given clean shit ?
Chaddi logonko mirchi lage tho hum kya Kare Sanghi chaddi RSS medias were hiding now uriyuttada burnol hachi.........
allahu akbar
Karen and Viren.....dont watch much versions of zakir Naik.....ull change too........you better keep barking so we can have some time pass in CD... every morning.....
Allah is with the true person.....and now need to see what the barking media says.......
Allahu Akbar, After checking all his videos there may be chances of police department convert to Islam.
Naren must be happy in Singapore...... or losing night sleep..... Now this GOO ( human shit ) SAMI should be arrested for defaming innocent Dr Zakir Naik...... Naren wish you happy eid.....
Viren,
Even if the intelligence arrest him. What can they do...
They can deceive People like U to hate more
But Majority of them got what Zakir is preaching to reach the one GOD ...
Dont stay away from ONE GOD who created YOU , ME and all that exists .. U will be a loser in the end.
Learn who is WORTHY Of WORSHIP also NA TASYA PRATIMA ASTI . it will stop hating others
AL HAMDULILLAH, Viren dont bark study islam from zakir dont go by on line, on line may you will get wrong information from Chaddi yahoodi jewish trying to bring bad name to islam, one thing who ever try to bring bad name to islam or hate islam ISLAM IS ISLAM god will defend no one can stop it, terrorism is Jewish culture islam will not support terrorism,
Hahaha. Maharashtra intelligence department is very shrewd. It knows how to trap thieves. Now it will say it cannot arrest. Once he comes to indian, then he will spend rest of his life in prison like abdul naser madani..
Alhamdulillah, Truth always wins. No matter Arnab or any other haters try to malign him.I think IRF should file a case against Times now and Arnab Go swami now, Its time to ban Times Now.
Most of the media is not publishing this news.All the haters of Dr. Naik please apply some Burnol to your A** so that you will get some relief.
Being an hindu. I have gone through many clips. But media showed only half truth. Which is dangerous. Dr naik only wanted hindu and muslims unite and love other. If this is wrong. Then i hate rss vhp...
They opened their own grave by bringing dr naik issue.
Al Hamdulillah....Allahu Akbar
Al Hamdulillah.. Allah is great.. Remember chelas and chaddis.. Dr. Zakir Naik has prayers from All Over the world Muslims.. In Sha Allah he will win because he preaches only n ONLY PEACE.. May Allah give him Afiyath.. Ameen..
Dear State Intteligence Dept. ,(Maharastra)
Please share your Investigation Report with Mr. Arnab Go-Bar Swami, Atleast we can Expect some wise sound from him rather than spiting venom in media.& Mr. Arnab Go-Bar Swami please get well soon.
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