Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Well Done Dr. Zakir Naik. We had enough of this media misrepresenting the facts to please the people who are in power & spread the hate in common man, and help the fulfillment of the Hidden agenda of the corrupt politicians. Thanks for taking this great step. A peace loving man of any religion will support you...... Insha Allah Victory will be yours.
Please watch his team member junaid khan recent interview about his income and behavior with others
Even his conversion is well planned drama
This bussiness is much better than dargah bussiness
It is good that the media houses are being sued for defamation. Media should stop slandering and making false stories against people. Only when an FIR / case is registered, should they break the story.
This has been going on for such a long time and a stop has to be put. Arnab Goswami and his type have taken a beating out of this case. Even the government has lost a lot of credibility because of this case.
As per naik media aired his videos which are out of context to mislead the people!!!!!!
If so my question is then why zakir naik blind followers are urging other people to watch his videos in youtube if dey are out off context?...as per his followers if some1 converts to islam after watching his videos then its good for socity if he becomes terrorist den its out of context...hahaha
Shame on RSS agent Arnab Go cow swami,
you will not come up'' time will come your realy face will come out and public will spit your face,for money and power not lift up god know the reality and he is the planer.
Well done.. WE ARE WIth U Dr. Zakir Naik...
People are Fooled since decades with manipulating the facts and presenting to the public...
Presenting news with suits and ties and make up doesnt make anybody Good and Trust worthy... We should look at who is behind it... there are many corporations who play with the minds of people... who lobby all this evil propagands even the cheddis have fallen to this category.
We should teach this decievers a lesson...
But ALLAH has power over all things... Those who know ALLAH, will never be in FEAR of any situation.. May ALLAH make us one of them.. it is the greatest blessing from the CREATOR of all the Exists.
Insha Allah, you will suceed Zakir Saab, These dogs like Arnab gooo sami, Naren should be taught a lesson for ever...... WELL DONE. WE WISH GOOD LUCK....
Add new comment