Even more than three years after demonetisation and all-out efforts to make most transactions through electronic, cash is still king, as it thrives in a digital India, said fintech start-up Paytm founder Vijay Sekhar Sharma.
"While cashless economy is not possible in India, less cash economy will be in the future. Less cash is the only solution, not the elimination of cash," Sharma told IANS in an interview after unveiling an all-in-one payment gateway on Tuesday.
Asserting that it would take 5-10 years for India to make the transition to digital payments from the traditional mode of cash, Sharma, 41, said the e-payment industry benefitted more from the November 8, 2016 note ban and withdrawal of old Rs 1,000 and Rs 500 denominations.
"I think it (demonetisation) helped the industry despite lack of specific help. But the world has changed since then. It is about the scale of distribution of merchants that is what is propelling digital payments," said Sharma.
Most of the cash not only came back into circulation, but also remains as the mode of payment for the majority due to its convenience for the people used to such transactions.
Expounding Paytm's zero service charge, Sharma said the strategy is sustainable as it leads to acquiring more customers and merchants, enabling newer business opportunities.
Paytm also does not levy a service charge to small merchants for its payments services, unlike organised players like Uber.
"Though there is a monetisation model, the merchants who are small shopkeepers, become our financial services customers as they open a bank account, which is profitable."
Paytm secured a Payments Bank license from the Reserve Bank of India to offer a savings bank account, Rupay debit card and money transfer services.
"We are banking on payment services acquiring customers and merchants who avail banking, lending, insurance, wealth and software services like billing software and business ledger software services eventually," Sharma noted.
The mobile first bank services include zero balance and zero digital transaction charge accounts.
"Basically, payments, cloud, commerce and financial services are a cohort we follow. So, payments is our customer as well as merchant acquisition. If it breaks even, we are happy because other line items make more money, he affirmed.
Noting that in a market like India, one cannot price services at a premium unlike in a developed country like the US, the billionaire businessman said a consumer in a developing country would not be able to afford such a hefty charge.
Forbes ranked Sharma as India's youngest billionaire in 2017, with a net worth of $2.1 billion.
While several countries operate on the model of higher service charges, Sharma said newer business models have to be discovered in India, as customer lifecycle value is accounted for more stages than in other nations.
Asked about an upscale retailer like Zara not giving a wallet payment option during its recent end of season sale in Bengaluru, Sharma said Paytm was addressing such hiccups with its all-in-one payment solutions.
"It's an opportunity, because if the retailer has our all-in-one point of sale machine, where in they enter the amount, it shows both the Quick Response code (QR) and card payment options," he observed.
Sharma compared older swiping payment machine to feature phones and modern ones to feature-rich smartphones.
"If you notice, they look like feature phones and the modern day card machine is more a smartphone like. You can add the smatphone components, which can add the features," reiterated Sharma.
Though Paytm's all-in-one QR point of sale machine integrates the billing system, its chief executive said it was not ideal to have an independent QR feature.
Paytm has 16 million strong merchant user base, which Sharma aims to raise to 26 million base in the next one year.
Sharma has launched in this tech city an all-in-one payment gateway and Paytm Business Payments solution, which enable digital payments through multiple methods for small and medium enterprises (SMEs) and an Android point of sale machine.
With the new gateway solution, collecting digital payments through multiple methods can be achieved seamlessly while Paytm Business Payments solution enables automated vendor payments, including employee salaries and customer refunds among others.
The One97 Communications-owned Paytm aims to help SMEs streamline and digitise their business activities using its new solutions, which enhance the overall efficiency of both accepting and making payments.
Paytm has a data bank of over 200 million saved cards and bank accounts, a feature which enables partner apps to shorten transaction times and propel faster conversions while using the all-in-one payment gateway.
Complementing the two solutions, Sharma also launched an all-in-one Android point of sale machine, which can accept payments through all forms such as cards, wallets, UPI apps and even cash.
The device has a QR code that supports all contact and contactless payments, coming with integrated billing software customized solutions for different sectors such as catering, ticketing, parking and others.
The handheld Android device is equipped with an in-built printer, scanner and can also generate bills.
Valued at $16 billion, Paytm is not alone in the fiercely competitive Indian fintech space where a dozen players like PhonePe, MobiKwik, Kotak 811 and deep pocketed international giants Google Pay and Amazon Pay are in the fray.
Comments
Real face of India
Hats of to Bahrain PM. Thanks for helping poor. Our PM is busy with Foriegn Trips. Once he is back he will start Mann Ki Bath. No time.
@ Real Indian - Tired of hearing such jokes.. Please kuch aur sunao bhakt :D Why we cant blame praveen cowgadiya?
Dont blame Modi, he has given crores of rupees of Indian tax payers money to Orissa, blame the despot naveen patnaik, pseudo communist, who has failed his people
And bhainchod suar ka pilla has no time for the poor ! Must b preparing for another selfie with his g@nd towards a big black mamba ! Saaala suar busy in monkey baat !
If anyone had watched the \Ekees thopon ki saalami\" movie, this is what should be done to the Politicians and government officials when they pass away. Human nature seems to be disappearing from the Indian psyche. And should I feel proud to be an Indian?"
PM will say what can I do, it's CM work.
CM will say what can I do, it's hospital responsibility.
Hospital will say what can they do, no one asked them for vehicle.
When those sitting in responsible chairs cannot do anything, obviously someone somewhere may act. This time its Bahrain PM.
Our PM is very busy man....
I think Sushma Madam would be a better choice for PM than Moddi sir... heard she is very active in responding.... She is responding to all tweets... keep it up madam...
Slap on CMs face, still he is showing his arrogance, his response in bangalore was \i will look into it\" doest know that as the leader of his state, he carries great responsibility, even the prince of the royal family of bahrain responded, now the whole world sees what a despotic place Orissa is and how degraded it has become, inspite of crores of rupees of central assistance, hope he resigns in disgrace"
People dont help when someone is alive, what can you expect from us to do, once a person dies.
All the people feeling bad about this situation, would have passed by this poor person, without helping him. Words and Action dont rhyme in this nation.
The poor/under privileged are living a life of death and the dead have no place to go.
This incident is no ones mistake, its the fate of poor people.
No one is responsible. No one.
These people are considered Dalits & OBC so not a priority for any political party until elections....Forget PM , his hands are messy with Kashmiri pulao on his plate , ...why is the Odisha CM and even Home ministry silent ?
Talking of \HELL\" ......to this family, hell ...is here at home !! sad
If RSS gets involved with helping the communities here......they'll surely get their Conversions quota too...."
Dead people won't vote. Why should politicians care for dead people !
Ask Modiji about his mann ki baat about this incident. Acche Din are only for Ambanis, Adanis etc. For people like Dana Majhi acche din is only in dreams.
This is what Islam Teaches. Muslims do not judge people by their CASTE or COLOUR. Try to learn about Islam before its too late. Because a day will come where you have to bit your own finger for not realizing mistakes and for not accepting the the TRUE religion.
tax will be charged for the donation by Indian govt.. That's for sure.. Shame, a big shame..
all issues and problems in odisha is due to present cm navin patnaik never questioned.un opposed and un married like feku smooth operator. if his close friend wants to help his friend all his unquestioned support in lok sabha by his obedient mps. since neaeen problems are personnel. only aasaram bapu can help him with his resources and bapus self deep knowledge, feku should go out of the way and help naveen. may be he can send bapu with his full team on parole to kalinga emperor patnaik.
bharath mata ki jai
lower caste, Muslim and tribal are continued to be oppressed and suffer in a country where seventh richest people live. Exploitation of lower caste is divine and is authorised in the holy books too. Kind gesture by a muslim ruler explains how 500 years back most of the low caste got converted to islam to live and die in dignity.
Thank you his highness.
Is the Collector of Kalahandi is not a family man? How did he ask such question when the poor man was carrying the dead body of his wife along with her minor daughter from the bed of Medical. Thanks to His Royal Highness Prime Minister Prince Khalifa bin Salman Al Khalifa,Bahraini for his generosity. In our country, no one is looking after the interest of poor.
If Modi has paid 15 laks as promised, then Dana Majhi, would not have seen this situation ....
Prime Minister from a Tiny muslim country feels the humanity.PM of our billion people & other rich tycoons of country never bothers for humanity.
But , Islam show always the humanity.
Dear Naren may he is from bangladesh ?
In reality it is the responsibility of the authorities to look every citizens of that country... But as the news spread in social media, all the political party who should have been working prior to the incident are now becoming active and taking the lead in misguiding the people....
People should understand the reality and elect the leaders who are working in your area... its time that WE people should unite and work for the betterment of our society and reject those who try to disrupt the society... Recognise the leaders who work in your area and prepare for it.
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