Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
i want ask the government...the apex ,the judges (honorable)of hcourt civil court, and above i want all my lawyer brothers, please dont e3ver play with your profession ,REMEMBER SOMEBODY WATCHING YOU 24 HRS ,YOU ALWAYS PRAY TO AND U HAVE SHARDHA, TRY PROVE THE TRUTH ... WHAT HE WILL GET OR SHOULD GET, OR WHETHER HE WILL RELEASE ON BAIL.... PEOPLE MAKE JUDGEMENT..THANKS.
inspired from whome? head of the department?
Rather than killing innocent and those who do hard work.. The GAU-RAKSHAHS should target such kind of CRIMINALs who deosnt recognise even a 6 year old child....
EVIL is cheddis agenda... which will effect the society in the near Future if we did not voice out or protest against increasing criminals in our society...
Stop arresting innocent and start arresting the Real criminals who are out of trained in NAGPUR....
Please chop his tool immediately, Na rahe ga bhans na bajege bansuri
This may be a fake news! For AUTHENTIC & CREDIBLE news, please check Notorious Coastal Kannada daily, sure this man had a challenge with his wife to molest the child, he did not have any bad intention as he is Deshpremi and proud son of Gomatha, and member of homo brigade. Before reaching the jail he might have secured bail.
Naren, which community does this bas...rd belongs to.... so don't ever target or point out particular religion and hurt the sentiments.
This is the true colour of these Gau Rakshaks
They don't respect women and yet talk of protecting animal
Eager to see if people from pump well ,kalladka and kotian stage protest
One more feather in the cap of so called Nationalists. Sad part is the law of the land turning blind, dumb and deaf towards these fringe organization. Its beyond ones imagination that why they are not yet banned.
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