Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Hahahaha wat a jock reality Manglore....! How could u say Prathima means image ...who said that Prathima means idol or image ...dont be confused and don't confuse others ..... Firstly u have written it in Sanskrit language it clearly says na tasya Prathima asti ...it simply means there is no one equal to god ...! As a Sanskrit student let me clarify you that even Hindu girls names are like shwetha,Prathima ,Jyothi etc .... Prathima means not image or idol it simply means here no other beautiful girl equal to this girl ....prathima means equality...let me clearly tell you another thing swetha means white ...but we can also name a black girl as swetha .....!it simply represents purity as white ..... ..i know how you guys are ...its all written in our bhavishya purana about every era
Instead of complaining they should check the VEDAS first and follow how vedas says to worship . That is the core scripture of hinduism, people are diverted from decades from the scriptures and mindwashed to follow the cheddis version of hinduism which is against Vedas of worshiping one god without the image or idols.
Police, you are right....May be ----Some miscreants have used a Muslim name to disrupt peace like Bhatkal Meat / Nagabana case......Who ever may have done this mischief, his both hands should be cut .....
CD please don't twist the facts. His name is \Jabbar Kudroli\"."
NA TASYA PRATIMA ASTI... It means telling the TRUTH that there is no image of God and the people should stop worshiping the man made objects instead Search for TRUE GOD , who created U ME and all that exists... Did U ever questioned Y vedas asks not to worship Idols...... Please read and understand what is TRUTH and What will happen if U worship the man made objects...
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