Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Smart administration would do the required work done and send a bill to MRPL......and give them a deadline to pay or face closure consequences......
i request mayor to please do the road work soon, its a totally waste to wait for MRPL to do the work, they will file the case to sc and road work will be pending for almost 20years,
yenchi savuda road marre, bega sama manpule pokadijjandala yerda yerda nattunek, kass ejjida bele ejjandina employees deppule.
really a worst road
ora bega sama manpule MRPL dakulu road g kass paduna athete undu.
It's true that MRPL vehicles are doing most damages to this road and it's their social responsibility to keep this road safe and drive worthy..coz of MRPL, locals suffered lot..atleast this much favor MRPL should do..
Mayor Saab dont forget that this road is part of MANAGALORE corporation and locals pay tax to corporation,,so atleast you have to repair it temporarily until MRPL fix it for permanently. now its condition is pathetic...and need all elected members to push MRPL to do the needful immediately. Both our MP & MLA are in deep sleep..pour some water on them also so that let them wake up..
Good move Mr. Harinath, rather after 20 days don't let the vehicle going to and from of MRPL to use the road unless cleared by MRPL.
good move this plan should be implemented everywhere, and more thing i agree they used road more in that location so it got damaged, what about the normal two wheeler and all like time road tax u will receive and vehicle will not run that much whatever u charge is more than that, always common people suffer.
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