Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
ye log muslim ko badnaami ke har koi moke nahi chodna chahte
Chakka saala.......narens and virens brother.....both are missing.
This is how these saffron goons attack temples and rape Hindu girls and blame it on muslims.....and some fools to react... they are attacking our nation in disguise......
Hopeless fellows. People Should be punished with this kind of mindse
Ththese kind of people make our countrys strength week. We shd all fight agnest these kind of idiots
HIJDA caught wearing burkha, may be an agenda of RSS
He is an FAH....
First of all this sangh parivar goonda should be punished heavily in such a way that he will do the mischief ever again. Secondly the gathering of muslim in the name of religious duty is not recommended. Allah will definitely punish those who go against Him. Maatam is not recommended in Island. Rather it is recommended to do good things and fast two days. People instead of following it correctly, are practicing unnecessary and unauthorized activities.
Sikandi Baba in action.. haha,.. may be like his leader he is also confused with his gender..
It seems that our Hindu Brother is very much attracted to the Burkha. May Allah bless him with Hidayath.
Whenever such incidents happens the Culprits are caught...
9/11 done by the zionist... daily YT exposes with more proof.
Godse done the same act of disguising as muslim and killing Gandhi but was identified in the same day.
Here one more cheddi got caught...
I now Wonder, if all the bomb blast were done by this same ENEMIES who change their identity to spread corruption in the land to keep the masses in fear.....and rule those who are unaware of the CREATOR of all that exists
When caught, they will definitely say he is mentally ill ..... This is the nature of those who worship the devils.
I feel pity on those hindus who still fall trap to these DECEIVERS..
It is not surprise. Sangha Pariwar is always doing these kinds of anti-human act.
There may be VHP/ ABVP protest in Mangalore over beating their brother.
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