Customer satisfaction: Mangaluru Airport third in India, first in South

[email protected] (CD Network)
October 15, 2016

Mangaluru, Oct 15: The Mangaluru International Airport (MIA) has secured the first position in Southern Region airports and overall third position in India in the customer satisfaction survey.

MangaloreairJ T Radhakrishna, airport director, said that Airports Authority of India (AAI) carries out customer satisfaction survey through an external agency at 52 airports owned by it.

"Every six months, a survey is being carried out. Survey is mainly based on its performance, staff performance, facilities, cleanliness, infrastructure and airline/customs/Immigration/airport/security staff performance and so on with respect to passengers," he said.

Out of 52 airports Mangaluru international Airport's overall customer satisfaction rating stood at 4.72 out of 5 point scale and stood in the third place compared to that of last year's rating of 4.56 round I (Jan-June 2016).

On the top position, Chandigarh Airport with a rating of 4.86 was followed by Raipur in the second position with a rating of 4.82 followed by Mangaluru and Udaipur in the third position with an equal rating of 4.72 respectively out of 5 point scale.

Comments

ahmed
 - 
Saturday, 15 Oct 2016

passenger not satisfied about CUSTOM OFFICER

Ayman hassan
 - 
Saturday, 15 Oct 2016

Panpina sullu andala kenere edge apundu

SYED
 - 
Saturday, 15 Oct 2016

unfortunately the trolleys are in very bad condition, need to replace them immediately. recently i had been traveled from this airport, so please airport director take immediate action to customer satisfaction.....

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News Network
March 20,2020

New Delhi, Mar 20: An official of South Western Railway has been suspended for "hiding" her son, who returned from Germany and later tested positive for coronavirus.

The youth has been hiding at a railway guest house in Bengaluru, officials said on Friday.

"She (the railway official) not only failed to inform authorities about her son's return from Germany, but also endangered the lives of others by lodging him in a railway rest house near the main Bangalore railway station," railway spokesperson E Vijaya said.

The Assistant Personnel Officer (Traffic) has been suspended, Vijaya said.

The 25-year-old man, who came from Germany via Spain and was instructed to be in home quarantine after he landed at the Kempegowda International Airport in Bengaluru on March 13, later tested positive for Covid-19 on March 18.

"She virtually hid her son to protect her family but endangered all of us," a South Western Railway official said.

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News Network
April 28,2020

Bengaluru, Apr 28: Former Karnataka chief minister Siddaramaiah on Tuesday suggested that the government can allow sale of liquor in green zones. 

“Merely because there is an economic slowdown in the state, I don’t recommend that alcohol should be allowed to be sold. But, wherever there are green districts, they can open (liquor sale) with certain restrictions, I think,” Siddaramaiah, the leader of the Opposition, told reporters. 

There are 14 districts in the state that are categorised as green because they do not have any active COVID-19 cases. The green districts are: Yadgir, Raichur, Koppal, Haveri, Davangere, Shivamogga, Chitradurga, Udupi, Chikmagalur, Hassan, Kodagu, Chamarajanagar, Ramanagara and Kolar.

There is tremendous pressure on the B S Yediyurappa administration to revive the economy as the lockdown has dried up all revenue sources. Excise, alone, accounts for 18 per cent of Karnataka’s own tax revenue. 

The Excise department recently suggested allowing regulated sale of liquor through the state-run MSIL outlets. The government, however, did not approve it fearing crowding and backlash from the Centre.

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News Network
July 17,2020

Bengaluru, Jul 17: Karnataka Chief Minister BS Yediyurappa on Friday held a meeting with the Ministers-in-charge of eight zones to take stock of the COVID-19 situation and its management in Bengaluru.

Yediyurappa suggested that it should be ensured that both COVID-19 and other patients get timely treatment. He advised home quarantine for asymptomatic patients and hospitals and COVID Care Centers would provide treatment for those who are severely symptomatic.

He said, Rapid Antigen Testing should be carried out for those who died in the hospital, for immediate delivery of the corpse for funeral arrangements. He also said to conduct Rapid Antigen Test for those who have died at home and take action for the funeral of the dead.

The chief minister said, lockdown is not a solution to COVID-19 control, he made it clear that the government has no plans to continue with the lockdown in Bengaluru.

"To fill the shortage of doctors, the process of filling vacancies is ongoing," he said.

"Volunteers are identified and ambulances are assigned to each ward.  Strict action should be taken if private hospitals do not provide beds to patients," the Chief Minister said.

The chief minister said volunteers and nodal officers would be appointed to provide information on the enrollment and availability of beds to COVID-19 infected persons in private hospitals.

"Welfare pavilions and lodges have been identified in each ward, suggesting the use of quarters to quarantine those who do not have separate rooms," the Chief Minister said.

He said, allocate bed within two hours of the result of the test and the ambulance must take action to take the person to the hospital. The Chief Minister suggested that the system be decentralised, zoned, and monitored.

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