Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
If hindus start eating beef based on this, then price will increase 2-3 times more than today's rate....very bad....
Chaddis eating beef sukka as well.
Dear YOGESH...
Please carefully read the below verse from BG and ponder on it. Also REFLECT on y BG mentioned this here.
Bhagavad Gita 7:20
Those whose INTELLIGENCE has been stolen by MATERIAL DESIRES surrender onto Demigods (Besides TRUE GOD) and follow the particular rules and regulations of WORSHIP according to their own natures...
I think U should not worship the idols and statues instead worship the TRUE GOD who is formless (NA TASYA PRATIMA ASTI). This is the TRUTH and U should follow the BG on this too...
Those who don't eat non veg. Should replace their pointed teeth to flat teeth.
Less intelligent people always want to imitate God and there activities without knowing the proper fact and reason behind the activities.
Like lord Shiva once consumed POISON. Can any ordinary human do this ,No. So we should not try to imitate God. But We should always follow the instructions given by them. God has given enough instructions through his word in BHAGAVAD Gita and other scripture. Where he instructed to offer him only four type of eatable things i.e. Leaf, Flower, Fruit and water and consume it. This is why, we should always try to follow God's instructions carefully rather than imitating his activity.
So what......and who gave you the list of God's diet......why don't you request your Hindu people to close now the restaurants which serves non veg......they will throw you in garbage....better be silent....
instead of looking at the fact and trying to know the TRUTH ,,, some cheddis are already blaming him blindly... when in fact intelligent will look for the truth.
Sita kidnapped When laxman was busy in hunting deer for their lunch. This story clearly tells about their love for meat.
Very well said. If entire hindus studies their scripture they will become non-vegetarian and stops idol worship without any delay.
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