Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
who knows with immense pressure from policticans he might have been framed ..becoz ruling party needs one particular community votes and we know how murders of prashanth poojari and vaman poojari ( witness in murder ) got closed .vaman poojaris death shown as suicide .prashanth poojari murder cases all accused are getting acquitted .one jihadi who shouted islamic war cry while butchering our prashant poojari was standing next to abhaya chandra jain ... so conspiracy theory cannot be ruled out ... ankit is just accused and he is not proven guilty , so let our court decide who is culprit ... we dont talk in rubbish language like hang him , shoot him ... as we are not living in third rated countries , which asks proof from males if rape has hapened ...such a pathetic rules ...long live sangh parivar ... jaio sri ram
Narianna....are you not aware that the bloody goon has admitted his criminal deeds... Are u still in the influence of snake food ??? ....
If he comes out within 10 days, I will be not surprised, since we know the DNA of Indians .... as it happened in the case of Sadvi and Akshamdam cases....
I dont think he has stabbed ..if proved , let him be punished for murder ... but certainly not for silly silly cases ...
comment #16 , first ninna community members ge lecture kodu mama ... no need to advise billawa leaders ... third rated kelasa maaadtha irodu nimma jana maarre ... Mr Kazi , we are not living in third rated country to hang anyone without trial and he has not done any major mistake ... anyways he will come out within 10 days ...love to see many one particular community guys using hindu names and posting their frustration .:) hahaha ...
before punishing this culprit, find which VHP criminal is behind this idiot fellow and put him in the jail forever
These Billava boys are brain washed by RSS leaders. Why can't they brain wash their own children for such criminal act? No they will send their children to abroad for higher studies and for job.
Billava leaders must open their mind and guide their youngsters the real motto of these RSS leaders and keep them away from their bhakthi. etc.
baddy maga, i am waiting for him to get in case like this, he s flying all the time in our colony, police should break his leg again he should not enter our place.
Viren, right is right and wrong is wrong....where is the proof for your allegation against minorities....totally rubbish.....This criminal has been thought to do this by Sanghis to promote communal disharmony around.....
Good job police, specially the mosque for installing CCTV camera, otherwise this criminal would have went scott free. Give him harshest punishment so that others should learn good lesson from it....
Viren ..........No killing justfied .....as far as Nationalism concern no one need your Help...thay all know who you are and your dirty RSS and its wings....so keep your Brahmanism with you at home ....we all know who killed RTI Activists that too being a HINDU....OK ...adella OK neevu ee deshadalli dwesha YAKE ...saaka ?
Elli Nyaya illavo allide ....karya...
send him out of india, hang him to death,,,very dangerous people....
lets pray for his family, god bless u all.
this is a serious issue, should consider him as a main suspect of all the crime and should investigate properly all the goons should be caught and punished properly, my big suggestion is to cut the legs of these type of goons and let them sit on streets for begging,
Very Sad news rickshaw driver, \let his soul rest in peace\" but killing in Hindustan, stone pelting in Hindustan all these doing are really condemnable, but this Criminal does not look like Poojary Family definitely I belong too but his Nature his body language looks like \"Cross Breed\" you readers must have understood that means must Illegal!!!!!!! so you Understand our Local language says for that type of Goons, he never ever can become a good Human, if you punish or put in Jail whatever you do Tail of \"DOG\" can never become straight
Jai hoo Modianna"
guilty must be punished.
Every crime is condemnable. but, we all know that you are a nationalist. If compared to the crime of those who back stab our motherland what u did is nothing.
totally Brain washed by the RSS goons.
lets kill this dog in street by stone.
Should be put on Lie detector, to get the details of his masters / brain washers / supporters .... Afterwords should be hanged in a public place .... as a lesson for the other goons of the coastal districts ...
hang him to death, these type of creatures are creating trouble to the society.
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