Air India crew takes away buffet food in boxes, complains UK hotel

[email protected] (News Network)
February 8, 2017

Mumbai, Feb 8: In a rather embarrassing note, Air India has served a warning to all its flight attendants after a hotel in London complained that some cabin crew members would bring boxes to pack and take away food from the breakfast buffet table to be eaten later.

airindia copyTitled, 'A buffet is not a takeaway', the warning note was sent on Monday by an assistant general manager (AGM) of the in-flight service department. It said: "We have received an unfortunate email from the management of hotel in London stating that some AI crew members regularly come down for breakfast with empty boxes into which they fill food items from the buffet, presumably to eat later."

The letter warned that AI would be forced to take serious disciplinary action against the offenders, adding that "we are aware that this could be a very small minority indulging in such a behaviour". "This may include, not being scheduled on international sectors, as we have no desire to allow the reputation of Air India to be tarnished by a handful of such individuals," the note warned.

An Air India spokesperson said: "Initially this letter appears to be fake because an AGM-grade officer is not authorised to send a circular that has pan India implications. We are investigating the issue." But cabin crew members of AI confirmed that they had received such a letter. They added that the AGM concerned was promoted to the said post only 15 days ago.

Her decision to issue a general warning to all crew hasn't gone down well. A senior cabin member, requesting anonymity, said, "There are a few rotten apples everywhere, not just among cabin crew members."

Though they decried the practice of takeaways from the buffet table, they pointed to three factors that could have got this practice going. "We land in London either at 7.30am or 6.30pm. We are dead tired by then as it's 14-15 hours from the time we have left home. So we just want to crash. Unlike earlier when the layover was 2 days, it's now only 26 hours and so we have to catch up on sleep before the next flight. Even so, only a couple of us would be bringing boxes to fill and eat later. Most don't do that," the crew member said.

"It's the worst for cabin crew who have been taken on contract as they are paid 60% less than the regular crew. The layover allowance is meagre and ranges from $600-1200 per month during which time we do at least ten layovers," he said.

Then again, room service is not provided for free in the said hotel. "It comes with a service charge of 10 pounds so as to discourage people from ordering meals in their room. So one has to dress up and go to the restaurant downstairs for a meal. The menu is limited to sandwiches and such things so one is not inclined to have that lunch/dinner every time one lands there. Since the hotel is located close to Heathrow airport, one has to take the long trip to the city to have a proper meal," he said adding which is why a couple of crew might have started taking some food to eat later.

Comments

Rikaz
 - 
Wednesday, 8 Feb 2017

Its okay, hotel manager is creating a puss out of it.....

Ahmed Ali K
 - 
Wednesday, 8 Feb 2017

Shame on you AI staff who committed this!!!

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
March 10,2020

Mangaluru, Mar 10: Four airports which are run by the Airport Authority of India (AAI), including Mangaluru International airport, have been adjudged among the best aerodromes in the world, winning 10 awards in four different categories at the 2019 ASQ awards.

ASQ is a globally established programme that measures passengers’ satisfaction while traveling through an airport. Airports Council International (ACI), which is an independent agency of airport operators, carries out international benchmarking of aerodromes.

“Four AAI airports — Chandigarh, Mangaluru, Trivandrum and Lucknow — have been adjudged the best in the world in recently announced 2019 ASQ awards. These airports won 10 awards in four categories,” Airports Authority of India (AAI) said in a release here on Tuesday.

The survey measures passengers’ satisfaction across 34 key performance indicators that include eight major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.

The four categories in which these airports bagged the best airport awards were size and region, environment and ambiance, customer service and infrastructure and facilitation, as per the AAI.

The survey was carried out at across 356 airports across North America, Latin America and the Caribbean, Europe, Africa, the Middle East, and Asia.

The survey results are monitored by airport tariff regulator AERA, NITI Aayog, and civil aviation Ministry, the release added.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
March 30,2020

Bengaluru, Mar 30: Coffee Day Enterprises Ltd (CDEL) has received the first tranche of Rs 2,000 crore following disinvestment of Global Village Techparks to repay debts following the death of its founder V G Siddhartha.
In August last year, CDEL executed definitive agreements with entities belonging to Blackstone Group and Salarpuria Sattva Group for investment in GV Techparks, a wholly-owned subsidiary of group company Tanglin Development Ltd (TDL), at an enterprise value of Rs 2,700 crore.
The balance amount is expected to be received after the receipt of few statutory approvals, CDEL said in a statement.
"Out of the money received in first tranche, the company has paid off its debts in full including principal and interest amounting to Rs 1,644 crore to the lenders despite difficult economic conditions," it said.
Post this payment, the consolidated debt of the company and its subsidiaries stands at Rs 3,200 crore as on March 27. This includes debt of Rs 1,400 crore of its subsidiary Sical Logistics Ltd where disinvestment process is in progress.
"The company and subsidiaries have repaid around Rs 4,000 crore to the lenders since the beginning of this financial year," CDEL said.
"With the continuous support of stakeholders of the company, the current management is working to ensure better liquidity and operational efficiency. The company is confident of the future ahead despite various challenges," it added.
The company has been in rough waters after its founder V G Siddhartha took his own life as debt strains began to emerge in his company. Since his death in July last year, CDEL has been trying to divest its assets to pare debts.
On July 30, 2019, CDEL informed stock exchanges about Siddhartha's disappearance. In a letter that was purportedly written by him, the Cafe Coffee Day founder said: "I could not take any more pressure from one of the private equity partners forcing me to buy back shares."

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
April 18,2020

Bengaluru, Apr 18: Amid fears that people from the unorganised sector are running out of cash to meet their daily expenses, the Karnataka government said there was no data available for such labourers, who can be provided financial assistance under the direct benefit transfer (DBT) scheme.

"The government does not have data of people in the unorganised sector such as drivers, farmers, domestic help and others. If we have to deposit directly into their account, we need data..," State Labour minister A Shivaram Hebbar told reporters.

The minister said a situation borne out of the COVID-19, where the entire nation has been lockdown was never anticipated.

To him, the pandemic has given an opportunity to gather information about the unorganised sector.

"This COVID-19 has taught the department and the workers a lesson that we should be prepared for a situation like this. We have learnt that all the information about labourers should be available with the labour department," Hebbar conceded.

The minister opined that the department should have had the list during the good times but nobody bothered to have it.

"During the good times nobody bothered about it -- neither they (beneficiaries) asked for it, nor we thought of it.," Hebbar said.

Now that the pandemic has struck, the government is focusing only on not letting anyone starve to death.

A three-level preparation has been made -- at the village level, Taluk level and the city level, the minister said.

Village anganwadis have been stuffed with food items to be cooked for the needy, whereas in Taluk level, government hostels have been turned into shelters for the labourers, he said, noting that lakhs of philanthropists in cities have come forward to feed the people from unorganised sector.

"The basic objective of our government is that no one should starve to death. The issue of organised or unorganised sector comes next," he explained.

On the fear of large-scale retrenchment, the minister said notices have been served on all the industries that no one should be expelled from the job.

However, Hebbar underlined that the industrialists today are as much in distress as the workers and his department was taking into account everyone's concern.

A decision will be taken in this connection by the government in the next two days, to provide assistance to small enterprises to keep them afloat.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.