Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
India , Pakistan fought any War for political reasons.. soldiers killed from both sides are victims of war... we can not say 'Pakistan killed Indian soldier kaur ' or 'India killed pakistani soldien Khan'... with that sense , what student Gurmehar said is sensible .. RSS educated people like Simha may not understand this ... by equating Dawood with Gurmehar , he indirectly honored dawood's position.
Pratap simha is hebbulli,,,,real simha,,,every student is wid simha,,,not this low life kaur,,,,she has made herself luk stupid,,,,simha roar...
Guys please ignore the comments of \ naren kotian, Singapore\" always negative comments on Muslim on a manner like children of primary school age.....
just do not entertainment.... \"Kesarigi Kallu Haakabedi\""
hahaha 6 comments out of which 5 comments from one particular community , this says all :) hahaha ..now after seeing this message , madrasa IT cell , will change name as rama , krishna , suresha , mangesha , kaamesha ,pumpesha , pottel raja etc and start posting comments .hahaha... azeeza i like it ilike it .burnol beka , ice mele andu itkondu kooru
Which POLICE men - those who take bribe each and every corner.
Don't COMPARE MARTYR's with POLICE MEN.
BJP IT Cell has set up sophisticated telephone exchanges to sell India's military secrets to Pakistan. One of their gang busted recently in Madhya Pradesh. Due to this many of our brave soldiers lost their lives under the present govt. Sanghis have been anti-Indian, anti-secular, anti-women fascist gang right from pre- independence till today. No wonder their opposition to this sister.
it was not the chaay wala who killed innocent Muslims, pregnant women and kids in Gujarat but his supporters
Naren Thoo kitha bhi bonko tera asliyath har bar niklega . jb thoo har bhar bhonkega
BJP member's caught providng information to ISI.....hi hi hi hi hi people won't forget
Modi picked himself is garbage and picked all garbage in his administration....
rightly said ... jihadists are taking democracy as an advantage and commiting henious acts against India . bholo bharath mata ki jai ... jai bjp , jai sangh parivar ,jihadists media are screaming and rallying behind this gal as she is supporting pakistan .
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