Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Indian National Father Mahathma Gandhji Killer RSS group , why and how you people celebarate National days ...Oh Bhattaaaaa...
by wearing neerdose
To celebrate national festivals, by wearing chaddi or pant?
RSS never hoisted national flag in their centers after independence.
celebrates Pakistan independence 1 day before ours and is teaching others now.
Hypocrisy
Va Marl mare ....Bhatta is so scared of PFI . now when his fathers like Times Now and other paid media started to bark abd trying to bite the mighty PFI ....goons like BHATTA is started to come out from caves ....
bisi tagidre matra benne karaguvudu
Who let the dog out.. bow bow bow
Unfortunately good secular are being killed by the criminals like these. Such criminals are lucky for not being harrassed or touched by anybody. This is temporary situation.
The God is watching and relaxing him to do more sins. Slowly he will be caught and nobody can save him.. We have seen many criminals in the past with all attrocities beyond the bounds. Finally their day had come.
Nobody can dare to force any religions, what to follow and what not to follow. It is not the business of anybody. It is command what they are following from their God. If he wants he can do at his home even he can not force his people at the temple.
He is utter stupid, Politics is not controlled by any group or religion. It is the choice of democracy. The majority in the state is Hindus. But all are not stupids like him.
Though they are majority, they selected good government. Because of Northern states, BJP came to power, now all Hindus are fed-up of Modi's group.
their end is also very imminent. Modi's time has come to get Political Sanyasam.
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