Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Sandy. you really have sandy mind. PFI is not banned anywhere. you lie as you have no ground to blame PFI and no right to blame. As RSS links to terror already revealed by national media and NIA . just ask your RSS to shift to Pakistan or nepal, As they dont even hoist national flag
i dont think this ibrahim is ibrahim, i think he is not a muslim and uses false name and internet knowledge to give stupid comments and force us to reply to him..
why are you saying baseless things, Its not banned anywhere. Don’t just say the things which come into your mind without understanding them properly. Your message is foolish, ignorant and a comment without any responsibilities
@ sheikh ibrahim,
well said sir, I am sure your qualified and understand the Quran very well.
But atleast they are doing there part -what you are doing. If you have mashallah this concern then work for the cause - teach them quran and do something about it insted of just complaining.
Now please don’t give excuse that you cant ?
Because you haven’t tried.
in 1 hour a week , will also make a difference,
If you can’t then please try and hire an imam for 1 hour a week.
If you can’t even do that then donate 100 rupees a week to help that cause and help them learn Quran.
If 100 rs is to much then try 10 rs. if every one will do something insted of complaining the world will definately be better place.
Insha’Allah
Do you have any proof for your blabbering, or its just coming out forged by your hatred for the community?
As per Israel – it is believed to be anti-Islamic by many, some people support Israel just for its alleged agenda.
But to your allegation of SDPI backing “jihad against kafirs” if your definition of jihad is just like ISIS/RSS -then you are legally obliged to provide proof for your allegation and put the culprits behind bar, serving our great nation. If not then this is just a defamation.
@yogesh , so you haven’t heard about saffron terrorist?
all RSS people are where and will remain Hindus!!. Further many people wear the mask of Muslims but very few are Muslims. Also the leaders name of IS is said to be Simon Elliot. In military standard false flag operation were common by Israeli before , This is just an advance tactic, A
lso if what SDPI is saying in this particular matter is right shouldn’t you say it to be right. D
isagree with them or any one where they are wrong, But not when they are right.
@ unknown( coward/hypocrate) using false identity.
By your logic
I don’t believe this but its just to answer the retard who drew the conclusion
Nathuttam godse = killer of the father of our great nation
Hence, godse = enemy of India
godse = hindu
Hence proved
Hindu = enemy of India ?
Further,
All religion / country have there black sheeps and terrorist.
If you are sensible you can not generalise or sterocast people.
haha biggest joke , 400++ isis sympathisers are having PFI background :) double game dont work . In one side telling isis is israel and anti islam and in other side openly backing jihad against kafirs .
Please watch an interview which was done in 1990 youtube "
ISIS=Israeli Secret Intelligence Service"
In an excerpt from a 1990 C-SPAN interview with Brian Lamb, Dan Raviv and Yossi Melman, authors of the book Every Spy a Prince: The Complete History of Israel’s Intelligence Community, describe how the Israeli Prime Minister’s Office officially refers to its subordinate organization “the Mossad”
HEY cANDY, Tell me which state banned PFI?
Comman can understand it is a propaganda against org. Why PFI should ban for it's uncompromising stand against Fascism? Against Rss terror activities in India?Moth piece of RSs media failed to present a Proper evidence against PFI why?
Many states banned PFI because of their link with terrorists
Rubbish. Total rubbish. Ban PFI
Many of the PFI workers dont know the real meaning of Islam and they didn't read Quran fully or properly
PFI said the truth but these people dont have any right to blame them. Because these people only number one trouble makers.
ISIS=Muslims
PFI+SDPI=Muslims
Hence ISIS=PFI+SDPI ie Muslims
But all IS terrorists are/were Muslims only.
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