Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
Dear unknown,
you are the only third grade person in the world who bring religion in all matter,
who is hitler ? kill is uncontable
who is bush ? kill is uncountable
who is modi? killer of gujrath genoicide
people with black suite sitting in parliment and who put bomb on innocient civilin are great & patroit people.
people who fight back are criminal and terror.
we are proud of our islamic religion and not like your assh*le religion who worship million god without address
replace your gobar brain to human brain!! life will enlight
Why these brainless people are killing each other for party.. That killers fate also will be same. But it will be by some other goons
Again political rivalry came into limelight
Shameless creature.. they all doing to defame Islam. True follower of Islam wont do such things
Arrest all goons. Police hesitate to arrest most of the goons because they are working for party as their goon
To where these youths heading.. Shocking
Interesting fact is while classifying terrorists and criminals on the basis of their religion, Most of them are Muslims. I dont know why, but still they will address them as peace lovers and their religion is peaceful one
Inna lillah. I could not understand why Muslim youths are following Shaitaan and making their way to Jahannum. Will they be able to return the life of the youth? Why are they blind? why cant live and let leave other peacefully. No political party will come to your help when you need it. Political party will use you for the benefit only. May Allah bless the deceased with magfirah and bless with right way of thinking to the youths who are running away from right path.
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