Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
its not targeting the scholar ...
its targeting ISLAM
its targeting the TRUTH
its targeting the blind faith from knowing the TRUTH.
its targeting to blind the knowledge of oneness of God (Na tasya Pratima Asti)
In the past there were many who targetted, but Alhamdullillah (Thanks to ALLAH) ISLAM is still ALIVE and No one can white wash it even if they have all the temporary powers they get from the Almighty. Non Muslims should read (thequranproject) online to learn about the POWERFUL ALMIGHTY ALLAH who is the CREATOR of all that EXISTS.... its time to Recognize OUR CREATOR and reject the FASLEHOOD (Manmade gods) that will be the TRUE SUCCESS in this world and the Hereafter.
When he became terrorist.
So how many riots/bomb blast took place after his speech.
O ho ! If the government can bring Zakir Naik to India, why the government can not bring Neerav modi, Lalit modi, Mehul choksi etc to India. (instead PM has friendship with them by meeting Neerav in Davos, appreciating Mehul choksi in a program etc). Is this not a partiality to target only muslims. Looting Thousands of Crores by so many guys and running away from India is not a matter at all for the goverment ?
This is totally injustice.. Targeting a scholar its not a good thing. Zakir Naik doing everything for the betterment of humanity
While barking about saffron terrorism you people should realise Islamic terrorism also. ZN spreading only hatred
Not Islamic preacher.. He is communal goon
Again started problem.. Such a communal minded man. He should not be free
Put him behind bar. He is just total waste for earth.
Why modi affraid of ZN
So what...! Handing over a terrorist is not a big issue. Modi govt asked because he is more concerned about safety of people
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