Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
ramadam went came again again went .He is not seen like you .Pls do not bring religion in all things
hello bhai super pls send u r no. all the best
Rana krishna 10 Cross heghe nagar
hi zaid bro welcome to bollywood industry
May almighty Allah guide all Muslim ummah to the straight path. Ameen.
Holy month of Ramadan, film releasing, so sad!
Br. Zaid, may Allah guide you to be a good and religious muslim. Whatever your physical apperance is, from Allah, it's not of your's. It is like a floating buble on the surface of stream of water. It won't appear for a long, so like we, the human beings. After that, you think of your physical appreance. In this holy month of Ramadan each & every Muslim maximum trying to obey Allah & get pleased by Him. Don't think that the life what we are enjoying is the real life, but our real life really means from the moment of our death. So, fear Allah and refrain from your present decission and put all your efforts to be a good practical muslim and there by teach your dad & whole family about \deen e islam. May Allah bless you forever to make use of your tallents to study, practise & preach the correct deen in its origial shape. By your Brother in Islam. Yaa ayyu alladeena aamanu koo amfusikum va ahleekum naara, this ayath of quran reminds every muslim to safe guard them selves and fellow muslims from the hell fire."
Not necessary all Khans should be a super hit. Look at those Khans like ZAHID Khan, Imran Khan, Ayyub Khan, Kamal Khan and so on and so forth. They are not been seen now.
Good news in Ramadan. The Khan rule is all set to begin in Kannada film industry (sandalwood) like Bollywood. Congratulations to Zaid Khan the future super star of south India. Good that you r starting your film career in Ramadan. that too in last 10 days of Ramadan. wah kya kamal ki batth. masha allah. swarga guarantee...
all khans are ganapathi khans.. severel years back mr zameer ahmed had given ganapati idol to mr kumarswamy as his birth day gift.. that mean this khan also is a devoti of ganapati like bolly wood khan sharuk and salman keep it up
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