Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
anybody got their grevences answered here
corporation lights of cemetrey not glowing since two months. On 1st November 2019 is holy souls day. Kindly repair the lights at the earliest.
Fr. Joseph J. Lobo
Parish Priest
Street light is not working since 15 days. On 23rd July 2019 complaint lodged with Mobile No7353933410. Till date they are not responding
hello / madam
Keeping the city clean is our duty. I know not everybody is following that. We need some awareness program
to keep our city clean green and hygenic. Its our duty to keep the environment clean and place around us.
But it is also the duty of Corporation to maintain the cleanliness aroud the city, in some parts of the city like market, near clock tower circle its not been getting cleaned from past few days. Please do the needfull for betterment of tomorrow
thank you
Dear Madam, I have purchased 1 BHK flat in Green City, Vamadapadav on October, 2013 and paid full amount to builder T3 Urban Developers LTD. As per agreement possession was in December, 2015 but still building is not ready.
There were 5 buildings in Green City and at a time builder started 3 buildings construction work. I have purchased middle of the building and that building 1st floor slab only completed and since long time work stopped.
Last year builder agreed to give me flat in 1st building but building’s interior work is still pending and since 1 year work totally stopped.
Presently builder is not picking call or not responding for query. It seems that he is cheating with me. Kindly help me to resolve this issue. I will be grateful to you.
Sir/Madam,
Four street lights are not working on Raghavendra Matt Road, Hosabettu, Surathkal since long.
The roads are in Shabby condition and hence difficult in the night to Padastrians.
Kindly arrange to replace the treet lights on Main road, Raghavendra Matt Road, Hosabettu, near and after the Areca Field.
the kalbavi road in kottara ashok nagar was provided with ugd pipe line during last year. as usual the centre of road was dug up in march 2018 for this purpose making the road not motorable during the monsoon of 2018.
the asphalt work is now planned now during nov2018 by mcc. this road is very narrow and not having the foot path or road side drain at all.
both the ugd agency as well as the asphalting agency have put the muck/soil on the sides of the road, making it now impossible to walk when there is traffic. also during monsoons , storm water from the entire stretch for about 500 ft will flow on this road itself which is diverted to my compound/pure water sump due to the faulty work of mcc.
in spite of repeated requests/complaints to the commissioner,corporators, engineers of mcc, publishing of the photos of the same in some news papers,action is yet to be taken.
now at least it is requested to remove all the above dumped muck /soil on either sides of this road which is also preventing the entry of monsoon water th the existing drain near the starting point of sagar court.
Street light not working at kulai kavinakallu 2nd street
Relevant department has to look into the matter seriously and work on it and mark the matter as closed so that its notified as closed. Its a good move for public and public workers to work hand in hand
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