Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
PM Modi is 100 percent correct in saying bjp agent is development, but he did not say whose development. He kept this secret. However, all of us know bjp is working for the development of its high rank officials, business tycoons like Ambani, Adani, Modi etc etc. the only citizend gained from bjp are business tycoons and looters like Modi, Mallya, etc etc. Also gainer is swiss bank. Sab ka saath sab ka vikaas aur aam admi ka satyanaas
Shame on to say our agenda is development who's agenda is killing people in the name of cow, rape on minor children and you made to open bank account every poor man and collected their hardly earned money,even someone lost life on que but you say it is for nation when no rich man lost money or life on demonitisation.All your slogans are must be rewrite, such as MODI HATAO BETI BACHAO,SUB KA SATH SABKA VINASH,People in karnataka teach Bjp perfect lesson it is a state of an educational hub cannot be fooled by empty slogans.
i think Mr Prime Minister forgot he is addressing in karnataka not in UP to fool the people
The worst Government in Karnataka was under BJP rule
Three Chief Ministers
and Yeddyurappa caught in Corruption charges
reddy brothers
continues....
Modiji First try to make corruption free bjp in karnataka then think about the state
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