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Customer satisfaction: Mangaluru Airport third in India, first in South

[email protected] (CD Network)
October 15, 2016

Mangaluru, Oct 15: The Mangaluru International Airport (MIA) has secured the first position in Southern Region airports and overall third position in India in the customer satisfaction survey.

MangaloreairJ T Radhakrishna, airport director, said that Airports Authority of India (AAI) carries out customer satisfaction survey through an external agency at 52 airports owned by it.

"Every six months, a survey is being carried out. Survey is mainly based on its performance, staff performance, facilities, cleanliness, infrastructure and airline/customs/Immigration/airport/security staff performance and so on with respect to passengers," he said.

Out of 52 airports Mangaluru international Airport's overall customer satisfaction rating stood at 4.72 out of 5 point scale and stood in the third place compared to that of last year's rating of 4.56 round I (Jan-June 2016).

On the top position, Chandigarh Airport with a rating of 4.86 was followed by Raipur in the second position with a rating of 4.82 followed by Mangaluru and Udaipur in the third position with an equal rating of 4.72 respectively out of 5 point scale.

Comments

ahmed
 - 
Saturday, 15 Oct 2016

passenger not satisfied about CUSTOM OFFICER

Ayman hassan
 - 
Saturday, 15 Oct 2016

Panpina sullu andala kenere edge apundu

SYED
 - 
Saturday, 15 Oct 2016

unfortunately the trolleys are in very bad condition, need to replace them immediately. recently i had been traveled from this airport, so please airport director take immediate action to customer satisfaction.....

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News Network
February 12,2020

Mangaluru, Feb 12: As many as 54 house surgeons from Kasturba Medical College (KMC) staged a protest near the casualty of the Wenlock Hospital on Wednesday over over non-payment of monthly stipend.

House surgeons, who have studied MBBS under the government quota, have not received their stipend from last 11 months. They have to get a monthly stipend of Rs 20,000 during their one-year internship at the government hospital.

The protesting house surgeons alleged that their stipends have not been released despite Chief Minister BS Yediyurappa’s written order dated December 24.

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News Network
August 4,2020

Bengaluru, Aug 4: Janata Dal (Secular) leader and MLA Satyanarayana passed away today due to multiple organ failure. He was 67.

Satyanarayana was representing Tumakuru’s Sira constituency in the Karnataka Legislative Assembly. He is survived by five daughters and one son.

It is learnt that he was suffering from multiple organ ailments from the past few days and was recently admitted to Manipal Hospital in the city. He breathed his last at 12:20 p.m.

He contested from JDS and worked three times as MLA and 2 times as MP. He was the chairman of KSRTC during the coalition government led by HD Kumaraswamy.

Former Prime Minister HD Devegowda mourned his death and said, “It is a shock to hear the demise of former minister and my close friend. We are friends from the past 3 decades and I cannot recall the days without him.”

Karnataka Pradesh Congress Committee President DK Shivakumar said, “Satyanarayana was concerned for the farmers and he was a gentleman. Hearing the news hurts me and this is an irreparable loss to the political field.”

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News Network
May 5,2020

Bengaluru, May 5: The Karnataka excise department booked a case against a wine shop owner in this tech city for allegedly selling more liquor than permitted under the law to a buyer on the first day of shops reopening for business after 40-day lockdown on Monday, an official said on Tuesday.

"We have booked a case against licensed shop owner S. Venkatesh for reportedly selling Indian made liquor (IML) and beer to a buyer on Monday more than he is permitted under the Karnataka Excise Act section 36," Bengaluru South Excise Deputy Commissioner A. Giri told media persons.

The alleged sale came to light when the unidentified customer posted in the social media a receipt showing he bought liquor worth Rs 52,841 from Vanilla Spirit Zone in the city''s south-eastern suburb on Monday afternoon.

"Preliminary investigation revealed that 17.4 litres of IML was sold against the permissible limit of 2.3 litres and 35.1 litres of beer against the legal limit of 18.2 litres," Giri said.

Venkatesh, however, told Giri that the buyer paid for the liquor bought by him and seven of his colleagues at the same time from the shop as they entered together.

"We are investigating to ascertain if Venkatesh violated the license conditions by paying for liquor bought by his friends with him at the same time," Giri added.

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