Customer satisfaction: Mangaluru Airport third in India, first in South

[email protected] (CD Network)
October 15, 2016

Mangaluru, Oct 15: The Mangaluru International Airport (MIA) has secured the first position in Southern Region airports and overall third position in India in the customer satisfaction survey.

MangaloreairJ T Radhakrishna, airport director, said that Airports Authority of India (AAI) carries out customer satisfaction survey through an external agency at 52 airports owned by it.

"Every six months, a survey is being carried out. Survey is mainly based on its performance, staff performance, facilities, cleanliness, infrastructure and airline/customs/Immigration/airport/security staff performance and so on with respect to passengers," he said.

Out of 52 airports Mangaluru international Airport's overall customer satisfaction rating stood at 4.72 out of 5 point scale and stood in the third place compared to that of last year's rating of 4.56 round I (Jan-June 2016).

On the top position, Chandigarh Airport with a rating of 4.86 was followed by Raipur in the second position with a rating of 4.82 followed by Mangaluru and Udaipur in the third position with an equal rating of 4.72 respectively out of 5 point scale.

Comments

ahmed
 - 
Saturday, 15 Oct 2016

passenger not satisfied about CUSTOM OFFICER

Ayman hassan
 - 
Saturday, 15 Oct 2016

Panpina sullu andala kenere edge apundu

SYED
 - 
Saturday, 15 Oct 2016

unfortunately the trolleys are in very bad condition, need to replace them immediately. recently i had been traveled from this airport, so please airport director take immediate action to customer satisfaction.....

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News Network
January 5,2020

Bengaluru, Jan 5: Karnataka Minister for Large and Medium Industries Jagadish Shettar warned of strict action against officers who demand bribe from farmers while acquiring land.

Mr Shettar, who paid a surprise visit to defense, aerospace hi-tech industry layout in Haraluru, Devanahalli in Bengaluru Rural district, warned the officials who demand a bribe for sanctioning compensation funds.

He said, 'Lands have been acquired from farmers for the development of the industrial area. It's the duty of state government to provide compensation to these farmers. Complaints must be registered against officials who demand a bribe for functioning compensation funds.'

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News Network
January 14,2020

Mangaluru, Jan 14: Ace Yakshagana guru Kadri Ramachandra Bhat Yelluru will be awarded the ‘Kundeshwara Samman’ award by Shri Kundeshwara Kshetra, Hirgana, Karkala taluk.

The award will be presented to him in a ceremony on January 21.

“A Yakshagana, ‘Bhargava Vijaya’, with Yakshadhruva Patla Sateesh Shetty will be held on the same day. A Tulu drama, ‘Panoditthundu’, will be staged by Sindhura team. The annual temple festival will be held on January 22,” a press release issued by Cultural Programme Convenor Jitendra Kundeshwara said here on Tuesday.

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News Network
May 29,2020

Bengaluru, May 29: The hotel industry is one of the worst-hit industries due to lockdown, along with the tourism industry. Bengaluru's hotel industry has incurred a loss of around Rs 1200 crore during the lockdown period however, the hotels here are likely to open in June if the State government issues guidelines for the resumption of their services.

Speaking to media, PC Rao, President, Bangalore Hotelier's Association said, "It's not only the loss of business, but we have lost the customer base as well. 
We don't expect any good future for the next six months. There will be a slow down in the business even after opening."

"We have requested our CM to give first preference to the hotels. We are going to restart our business in June if granted permission. Around 10 per cent of the hotels cannot open at all. They are in the stage of merging or closing down position. Few hotels may open after five or six months," he added.

He continued saying that many hotels are for sale but there are no buyers. There are around 21,000 restaurants in Bangalore, 3500 hotels with rooms and restaurant which has an average turnover of Rs 20 crores per day, Rao informed.

"We expect losses of around Rs 1200 crores in these two months. We are giving special online training to all the hoteliers and to our managers particularly to deal with the COVID-19 situation, including how to deal with the guests, employees, how to start the hotel services. 

Each and every manager has already been trained and we are still continuing it. We will conduct face to face meeting as well and brief the managers," said Rao.

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