Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Ache din ki maa ki aur Modi ki .....
Modi visits all country for yoga publicity.
Why he is silent on protecting cows(hindu god) in foreign country ?
RSS and all hindu Groups should approach foreign country to stop killing their Gods, If foreign country rejects their proposal then they should take actions to boycott foreign goods.
Is there any man in RSS or Hindu group to stop killing of Hindu God in the world ?
Impotent people can bark in their boundary only with their hired media.
After all God is more important than Yoga.
WHO ARE THE JUDGES?
NOW A COW IS SAFE THAN A HUMAN BEING.
AMERICA imports and eats hindu god daily. Why modi is silent on this issue ?
He should approach other country to protect hindu god. Which is weaker by nature.
Impotent justice from impotent people. Expecting justice from idol worshipper is totally wrong.
Kabir Meat exporting company is run by RSS people. It kills millions of Hindu God daily.
Why there is no FIR against them?
Modi has given subsidy to kill hindu god.
If the did kill a cow they do deserve punishment , Did modi make him kill a cow ?
This is called justice....?
Modi Government is trying to get these murderers out from the jail to use them in the upcoming election in Uttar Pradesh....what a tragedy...there is no value for human kind...no humanity left in this country...by hook or crook these crooks want to rule the country....
HEADS UP TO OUR INDIAN LAW,
ACCHE DIN KI CHAMATH KAAAR...
Delay tactics to Justice, so grieved family get fed up by this way...common ppl loose confidence on law system in our country
Why there is no FIR against Sangeet Som who is killing cow every day and exprting under Al Anam and other company name? Can the activists and govt take any action against this guy?
What a joke yar,,,,,,this is the stupid RSS and BJP
A big Joke of the year
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