Denied boarding? Flight delayed? Airline should compensate you!

[email protected] (CD Network)
June 5, 2016

Mangaluru, Jun 5: Here is a good news for frequent air travellers. The ministry of civil aviation is considering a proposal to improve the passenger rights including double refund in case of boarding denial.

flightIn present situation, if an airline denies you boarding at the last minute under some pretext even after advance confirmation of the ticket, you can only get your ticket fair refunded.

You need to shell out double the amount for an alternative flight to the same destination as spot booking is always expensive. You can only curse the airline for overbooking' the plain and fooling you.

However, if the passenger-centric measures of the ministry come through, airlines would pay you fine too while refunding the ticket fair.

As per the new rules, passengers who report to the airport on time before the scheduled departure of the flight and are denied boarding by airlines will get double the amount of the original ticket price or the cost of the ticket on that particular date, whichever is less.

The compensation for flight delays and cancellations would also be enhanced. Aggrieved air passengers would also be able to register complaints with and redress grievances from the Directorate General of Civil Aviation (DGCA) via an online platform.

Comments

SK
 - 
Sunday, 5 Jun 2016

Good move.....implement such punishments in all walks of Govt departments.....Then our India will march ....... Naren from Singapore will definitely think of shifting to India permanently......

haaris
 - 
Sunday, 5 Jun 2016

Whether it applies for Air India Express ??

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News Network
March 4,2020

New Delhi, Mar 4: The Supreme Court on Wednesday directed a trial court in Ramanagara district of Karnataka to ensure the presence of absconding self-styled godman Swami Nithyananda to face trial in a 2010 rape case.

A bench headed by Chief Justice SA Bobde also allowed a plea by K Lenin alias Nithya Dharmananda, former driver of Nithyananda and had filed a complaint against Nithyananda, for cancellation of non-bailable warrants issued against him.

The apex court ordered the cancellation of the non-bailable warrants issued against the complainant in the case on the condition he shows up before the trial court in Ramanagara district today itself.

He had challenged the Karnataka High Court's February order where non-bailable warrants were issued against Lenin for not appearing before the court for recording evidence.

"Having heard the counsel appearing for the petitioner and upon perusal of the record, we see no reason to interfere with the judgment and order passed by the High Court, which merely directs the petitioner to give evidence in support of his complaint," read the apex court order passed on Tuesday.

The Bench also directed that "the concerned trial court shall make every effort to ensure the presence of accused (Nithyananda) to face the proceedings."

The Karnataka High Court had last month cancelled the bail granted to Nithyananda, even as the state police claimed the absconding godman was on a 'spiritual tour'.

Nithyananda is facing charges of rape and indulging in unnatural sex. He was arrested on April 22, 2010, however, granted bail on June 11, the same year.

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News Network
July 27,2020

Kasaragod, Jul 27: Seven persons belonging to two relative-families who attended a funeral recently had been tested positive for Coronavirus on Monday.

Sources said the two families had been to Thavinjal near here for the funeral of a man who died at the Kozhikode Medical College Hospital on July 19.

Later, the samples of these seven persons were sent for testing after they developed symptoms of COVID-19, the result of which came out on Monday.

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Agencies
January 16,2020

Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.

This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.

India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.

First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).

Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.

By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.

This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.

"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.

"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.

Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.

The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.

Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.

This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.

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