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Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.

This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.

India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.

First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).

Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.

By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.

This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.

"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.

"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.

Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.

The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.

Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.

This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.

Dubai, May 3: Over 150,000 Indians in the UAE, who wish to return home amid the coronavirus lockdown, have applied through the online registration process to the Indian missions here, according to media reports.

The Indian missions in the country last week opened online registration for the expatriates who wish to fly back home after getting stuck in the country amidst the lockdown due to the coronavirus pandemic.

As of 6 pm on Saturday, we received more than 150,000 registrations, Consul General of India in Dubai Vipul told the Gulf News on Saturday.

A quarter of them want to return to their homeland after losing their jobs, he said.

According to a report in the Khaleej Times on Sunday, about 40 per cent of the applicants who have registered are blue-collared workers and 20 per cent are working professionals.

"Roughly 20 per cent have suffered job losses and about 55 per cent of the total applicants are from Kerala," Neeraj Aggarwal, Consul, Press, Information, Culture was quoted as saying in the report.

Aggarwal said that the figures would change as they are expecting registrations from workers from other states, including Telangana, Uttar Pradesh, and Bihar.

About 10 per cent of the applicants are visit and tourist visa holders who got stranded here due to the ongoing lockdown in India.

India extended the ongoing lockdown by two weeks from May 4 to contain the spread of the coronavirus that has affected nearly 40,000 people in the country.

Aggarwal said that a small number of the applications constitute those from pregnant women and other medical cases.

Since the online registration process was launched, the Consulate's website crashed several times due to the heavy rush of applicants wishing to register to fly back home.

The site has been working fine now though it took a lot of time for it to stabilise in the initial phase due to the heavy traffic, the counsel general said.

He said that the missions here have not yet received any information from the Indian government about the mode of transport of the stranded citizens, the prices of the tickets or how the COVID-19 test results of applicants would be assessed for their journey.

There are high-level discussions going on regarding these things, he said in the report.

Meanwhile, Norka (The Non Resident Keralites Affairs) said it has received a total of 398,000 applications from Keralites across the globe who wish to return home.

"Of which, the highest numbers are from the UAE. At least 175,423 applicants have signed up from the UAE," Norka said in an official statement on Saturday.

It also received 54,305 registrations from Saudi Arabia, 2,437 from the UK, 2,255 from the US, and 1,958 from Ukraine from those who wish to return to India, the Khaleej Times reported.

The coronavirus has infected 13,599 people and claimed 119 lives in the UAE, the Ministry of Health and Prevention said on Saturday.

Mangaluru: As many as 178 passengers arrived in the coastal city from Dubai as the second flight under the Vande Bharat Mission landed at the Mangaluru International Airport (MIA) at 7.55am on Monday.

Among 178 passengers, there were 99 male, 67 female, 11 children and one infant.

Dakshina Kannada deputy commissioner Sindhu B Rupesh said that all the necessary arrangements had been made to ensure that the passengers were not inconvenienced in any way. 

“All of them have been provided with health kits, sufficient food, sim cards, etc. We have also set up facilities at the airport where they can exchange foreign currency. The emigration process was conducted only after each passenger was subjected to screening by health department personnel at the airport. We will have their throat swabs tested for Covid-19 on Tuesday,” Sindhu said.

Personnel attired in personal protective equipment gear shifted the passengers’ luggage, while buses had been arranged for transporting them to quarantine facilities, Sindhu added.

Probationary IAS officer Rahul Shinde, additional deputy commissioner MJ Roopa, district health officer Dr Ramachandra Bairy and MIA director VV Rao were among those who received the returning Indians along with the DC at the airport.

Public, including friends and relatives of the passengers, were barred entry to the airport.

Rooms in as many as 10 hotels have been reserved to quarantine passengers flying in to Mangaluru from the Gulf. The rooms are priced between Rs 1,000 and Rs 5,400. Meanwhile, those unable to afford rent will be accommodated at government hostels.

Mangaluru, May 18: The second repatriation flight to the coastal Karnataka from Dubai landed at Mangaluru International Airport at 7.45 pm. today.Mangaluru: As many as 178 passengers arrived in the coastal city from Dubai as the second flight under the Vande Bharat Mission landed at the Mangaluru International Airport (MIA) at 7.55am on Monday.

Dakshina Kannada deputy commissioner Sindhu B Rupesh said that all the necessary arrangements had been made to ensure that the passengers were not inconvenienced in any way.

“All of them have been provided with health kits, sufficient food, sim cards, etc. We have also set up facilities at the airport where they can exchange foreign currency. The emigration process was conducted only after each passenger was subjected to screening by health department personnel at the airport. We will have their throat swabs tested for Covid-19 on Tuesday,” Sindhu said.

Personnel attired in personal protective equipment gear shifted the passengers’ luggage, while buses had been arranged for transporting them to quarantine facilities, Sindhu added.

Probationary IAS officer Rahul Shinde, additional deputy commissioner MJ Roopa, district health officer Dr Ramachandra Bairy and MIA director VV Rao were among those who received the returning Indians along with the DC at the airport.

Public, including friends and relatives of the passengers, were barred entry to the airport.

Rooms in as many as 10 hotels have been reserved to quarantine passengers flying in to Mangaluru from the Gulf. The rooms are priced between Rs 1,000 and Rs 5,400. Meanwhile, those unable to afford rent will be accommodated at government hostels.