GoAir accused of denying ticket for speaking Kannada

News Network
September 29, 2017

Bengaluru, Sept 29: The Kannada Development Authority has issued a notice to GoAir, accusing it of denying a ticket to a passenger, who has charged the airline with harassing him for speaking in Kannada at the Kempegowda International Airport.

Balaji Narayana Murthy was among 14 passengers who arrived at the check-in counter of GoAir for their 5.45 am flight to Mumbai on Wednesday. “We were five minutes late to the airport as overnight rain had resulted in slow-moving traffic. In fact, it took us more than 30 minutes from the Trumpet Flyover to the KIA. We explained the delay to a staff and sought help to board the next flight,” Murthy said.

As the staff was not forthcoming even after half an hour, the 14 passengers decided to speak to the manager, who assured them alternative tickets. “When we were at the manager’s counter, I was speaking in Kannada to another passenger. A staffer with GoAir shouted that I can’t speak in Kannada at the airport,” Murthy said.

Murthy said the staffer named Sandeep later issued tickets to 13 passengers but left him out.

“When I asked for my ticket, Sandeep told me I won’t get the ticket as I was speaking in my language. Despite repeated pleas, he refused to help. It was a refundable ticket. Finally, I asked him for a refund which he declined stating that I came beyond the stipulated time. I asked him for a written explanation but it was not given. I felt humiliated but couldn’t do anything,” he added.

‘Swift action must’

Murthy spent Rs 9,000 to buy another ticket for Mumbai. “I sent a mail to GoAir customer care at 7 pm explaining my plight in detail. Till now, I have not received even a reply,” he said.

KDA chief S G Siddaramaiah has written to GoAir seeking action against the staff and an explanation before October 10. 

“I urge you to remove your staff and provide an explanation for the incident. On October 10, I will visit Kempegowda International Airport to review implementation of Kannada. I request you to submit a report explaining the action taken against the staffer concerned,” the letter says.

Noting that no person or organisation has the authority to ask a passenger to stop speaking in their local language, the letter states that it is objectionable to know that a staffer of a responsible organisation has behaved in such a way.

“It is the primary responsibility of all organisations working in Karnataka to respect the language and culture of the land. We need to see whether organisations like GoAir that forget the responsibility can be allowed to function in Karnataka. We need to communicate that Karnataka does not need organisations that do not respect its language,” S G Siddaramaiah has said.

Comments

prakash
 - 
Sunday, 1 Oct 2017

Sandeep looks like a third class person  he should be sacked from the duty immediately before he hurt anybody else, a proper leagal action should be taken against him for the insult he did.

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News Network
April 26,2020

Davanagere, Apr 26: Amid the national lockdown imposed by the Centre to check the spread of coronavirus, social distancing norms were flouted as BJP MLA from Honnali -- MP Renukacharya -- held a meeting of ASHA workers on Thursday.

The workers were present in large numbers and no distance of at least one metre between the workers was maintained during the meeting.

However, the workers were seen wearing masks at the meeting but violating the norms of social distancing.

Social distancing is one of the measures that can help people avoid contracting the highly contagious coronavirus.

According to the Union Ministry of Health and Family Welfare, Karnataka has a total of 489 positive COVID-19 cases of which, 153 patients have recovered and 18 patients have died due to the deadly virus.

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coastaldigest.com news network
May 13,2020

Managluru, May 13: Expressing regret over the inconvenience faced by the first batch of passengers from UAE that landed at Mangaluru International Airport last night, Dr C N Ashwath Narayan, deputy chief minister of Karnataka, today assured that all short comings will be addressed.

Addressing Kannadiga delegates from Saudi Arabia, Qatar, Kuwait and other countries through a video conference, Dr Narayan also assured that necessary steps will be taken by the Karnataka government to provide free quarantine facility for those who cannot afford private quarantine in hotels or guest houses. The video conference was organised by coastaldigest.com.

"The incontinence faced by passengers from Dubai at Mangaluru Airport have already been brought to my notice. All these shortcomings will be addressed. We will take appropriate steps to prevent the recurrence of such inconveniences," he said.

He said that the Karnataka government has already amended its standard operating procedure for international passengers to allow pregnant women to entre home quarantine if they test negative for covid-19. 

The problems faced by passengers at Mangaluru Airport last night include lack of staff to handle luggagues, lack of food and water, delay in arranging vehicle to transport passengers to quarantine centres and lack of free quarantine facility for those who cannot afford private quarantine facility. The next batch of repatriates will not face these problems, he said. 

Dr Narayan also promised to exert pressur on the union governmment to operate more flights to repatriate stranded Indians, especially Kannadigas from Saudi Arabia.

Prominent NRI commnity leaders Zakariya Jokatte, Naveen Bandary, Joy Fernandes, Shathosh Shetty Riyadh, Althaf Saqco, Shiekh Expertise and others participated in the video confernce.

Comments

SS
 - 
Thursday, 14 May 2020

I suggest, prefer Keral airports..  especially muslim pasengers

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News Network
June 1,2020

Bengaluru, Jun 1: Karnataka's Department of Health and Family Welfare on Sunday released the protocol for inter-state travellers to the State during phased reopening --#Unlock1.

Five points protocol in this regard are: 1. Mandatory Self- Registration on Seva Sindhu Portal by all travellers before entering Karnataka:

a. Name, Address and Mobile Number to be provided

b. No approval required

c. Use of same Mobile number for multiple registrations not allowed except in the case of a family.

d. Business visitors to give details (name, mobile and address of persons in Karnataka they intend to meet).

e. Transit travellers to provide an address in destination state and indicate exit check post from Karnataka.

2. Health Screening of all incoming persons at entry points.

a. Border Check-posts, Airports, Railway stations and Bus stand

b. Home Quarantine hand-stamping on hand for 14-days period as per quarantine norms

3. Quarantine norms are based on three parameters

I. Symptomatic on arrival from any State: 7 days of Hospital isolation at COVID Care Centre(CCC)/Dedicated COVID Health Centre (DCHC) followed by 7 days of home quarantine or manage as per symptoms.

II. Test immediately on arrival: If positive, shift to Dedicated COVID-19 Hospital (DCH). If negative, no further test required

III. Asymptomatic on arrival:

* For persons coming from Maharashtra

a) 7 days of institutional quarantine followed by 7 days of home quarantine

b) Test if they develop symptoms during the quarantine period

c) Exceptions for Special Category Asymptomatic persons--14-days home quarantine (one attendant to be permitted) and Special category passengers--Death in the family, Pregnant Women, Children aged below 10 years, Elderly aged above 60 years, Serious illness, Human Distress

d) Business travellers from Maharashtra: To establish that one is a business traveller, a person should show confirmed return flight/train ticket which should not be more than 7 days later from the date of arrival.

In case one is coming by road, he/she should provide the address proof of person in Karnataka he intends to meet. In addition, the person should produce -- one having COVID-19 negative test certificate, which is not more than two days old -- exempted from quarantine.

One does not have a COVID-19 negative test certificate, such a person should go for institutional quarantine of two days within which COVID-19 test should be conducted at his/her own cost. After the test result is negative, the person is exempted from quarantine. No hand stamping of the business visitor is required.

e) All travellers from Maharashtra who come with COVID-19 negative test certificate from an ICMR approved lab, which is not more than two days old from the date of arrival, are exempted from seven days of institution quarantine. They can be asked to go for 14 days of home quarantine.

f) Transit traveller from Maharashtra: To establish that one is a transit traveller, a person should show flight/ train ticket for the onward journey which should not be more than 1 day later from the date of arrival. In case one is travelling by road, he/she should provide the identity proof and address proof in the destination state. Such traveller should be hand stamped if travelling by road as "Transit Traveller."

*For persons coming from other States

a) 14 days of home quarantine

b) Test if they develop symptoms during the home quarantine period

c) For persons where home quarantine is not possible, then institutional quarantine should be done, especially when we have a large family or no separate room for home quarantine, slum or overcrowded areas where home quarantine can not be followed.

d) Business visitors from the Other States: To establish that one is a business traveller, a person should show confirmed return flight/train ticket which should not be more than 7 days later from the date of arrival. In case one is coming by road, he/she should provide the address proof of the native State. No quarantine, and no hand stamping for business visitors from other states.

e) Transit traveller from the other States: To establish that one is a transit traveller, the person should show flight/train ticket for the onward journey which should not be more than one day later from the date of arrival. In case one is travelling by road, he/she should provide the identity proof and address proof in the destination state. Such traveller should be hand stamped if travelling by road as "Transit Traveller."

4. Home Quarantine: Home quarantine follow-up for all incoming persons except business visitors and transit travellers

A. For Rural Areas--

* Home quarantine poster on the home door.

* Information to two neighbours

* Gram Panchayat Task Force to carry an overall responsibility of Home Quarantine

* 3-Member team in every village to monitor

* Flying Squad: FIR against violation of home quarantine and shift to institutional quarantine

* IVRS Call-centre outbound calls

* Quarantine watch App-daily self-monitoring upload-Temperature, Finger-tip pulse-oximetry for elderly and persons with co-morbidity

B. For BBMP and other Urban Areas--

* Home Quarantine Poster on the home door.

* Information to two neighbours and resident welfare/apartment owner's association.

* Ward level team to carry an overall responsibility of home quarantine

* 3-member team at booth level to monitor along with the involvement of Resident Welfare/Apartment Owners' Associations

* Flying Squad: FIR against violation of home quarantine and shift to institutional quarantine

* IVRS Call-centre outbound calls

* Quarantine watch App: Daily self-monitoring upload- temperature, finger-tip pulse-oximetry for elderly and persons with co-morbidity

Karnataka government on Sunday issued guidelines, which will come into force from June 1 and continue till June 30.

According to the new guidelines, religious places and places of worship for the public, hotels, restaurants and other hospitality services, and shopping malls will be permitted to open from June 8.

Union Ministry of Home Affairs (MHA) on Saturday announced new guidelines for phased re-opening of "all activities outside containment zones for the next one month beginning June 1.

In an order, Karnataka government said that phased re-opening of areas outside the containment zones, all activities will be permitted, except the following, which will be allowed, with the stipulation of following Standard Operating Procedures (SOPs) to be prescribed by the Ministry of Health and Family Welfare (MoHFW).

According to the Union Health Ministry, there are 2,922 confirmed COVID-19 cases in the State including 1,877 active cases, 997 recovered and 48 deaths.

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