GoAir accused of denying ticket for speaking Kannada

News Network
September 29, 2017

Bengaluru, Sept 29: The Kannada Development Authority has issued a notice to GoAir, accusing it of denying a ticket to a passenger, who has charged the airline with harassing him for speaking in Kannada at the Kempegowda International Airport.

Balaji Narayana Murthy was among 14 passengers who arrived at the check-in counter of GoAir for their 5.45 am flight to Mumbai on Wednesday. “We were five minutes late to the airport as overnight rain had resulted in slow-moving traffic. In fact, it took us more than 30 minutes from the Trumpet Flyover to the KIA. We explained the delay to a staff and sought help to board the next flight,” Murthy said.

As the staff was not forthcoming even after half an hour, the 14 passengers decided to speak to the manager, who assured them alternative tickets. “When we were at the manager’s counter, I was speaking in Kannada to another passenger. A staffer with GoAir shouted that I can’t speak in Kannada at the airport,” Murthy said.

Murthy said the staffer named Sandeep later issued tickets to 13 passengers but left him out.

“When I asked for my ticket, Sandeep told me I won’t get the ticket as I was speaking in my language. Despite repeated pleas, he refused to help. It was a refundable ticket. Finally, I asked him for a refund which he declined stating that I came beyond the stipulated time. I asked him for a written explanation but it was not given. I felt humiliated but couldn’t do anything,” he added.

‘Swift action must’

Murthy spent Rs 9,000 to buy another ticket for Mumbai. “I sent a mail to GoAir customer care at 7 pm explaining my plight in detail. Till now, I have not received even a reply,” he said.

KDA chief S G Siddaramaiah has written to GoAir seeking action against the staff and an explanation before October 10. 

“I urge you to remove your staff and provide an explanation for the incident. On October 10, I will visit Kempegowda International Airport to review implementation of Kannada. I request you to submit a report explaining the action taken against the staffer concerned,” the letter says.

Noting that no person or organisation has the authority to ask a passenger to stop speaking in their local language, the letter states that it is objectionable to know that a staffer of a responsible organisation has behaved in such a way.

“It is the primary responsibility of all organisations working in Karnataka to respect the language and culture of the land. We need to see whether organisations like GoAir that forget the responsibility can be allowed to function in Karnataka. We need to communicate that Karnataka does not need organisations that do not respect its language,” S G Siddaramaiah has said.

Comments

prakash
 - 
Sunday, 1 Oct 2017

Sandeep looks like a third class person  he should be sacked from the duty immediately before he hurt anybody else, a proper leagal action should be taken against him for the insult he did.

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News Network
March 24,2020

Bengaluru, Mar 24: Karnataka Chief Minister B S Yediyurappa, who had earlier announced that Indira canteen will supply free meals to the poor and BPL card holders, on Tuesday announced that Indira Canteens will be remain closed as there is fear of spread of the coronavirus as people assemble in large number.

On Monday, he had announced that Indira Canteens would provide food free of cost for the benefit of daily wage workers and poor people in the wake of a complete lockdown.

Asked about the alternative the government would provide, he said, "Closure of canteens is needed to avoid the rush near the canteen as it may lead to problems.

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News Network
June 20,2020

Bengaluru,  Jun 19: Following the coronavirus outbreak, Bengaluru's Kempegowda International Airport has introduced ultraviolet treatment while scanning outbound baggage apart from other measures to enhance passenger and staff safety.

"Two custom-designed UV tunnels have been created to disinfect trolleys after every use. Two custom-designed UV tunnels have been created to disinfect trolleys after every use. These Tunnels are located at a cordoned-off area of the Terminal," according to a statement by the Bangalore International Airport Limited (BIAL).

The airport plans to use an ultra-low volume (ULV) spray treatment for check-in bags: all outbound passenger baggage is sanitised before dispatch to the aircraft

Authorities also plan to minimise use of additional trays for footwear by introducing specially designed trays; the trays that are in use are UV treated and sanitised manually after every use.

Officials are currently in the process of implementing silver nano-coating for frequently used touchpoints for self disinfection like check-in counters, Immigration counters, ATRS trays, etc. Currently, sanitisation of high-traffic areas and frequently touched surfaces continues to be done every thirty minutes manually without disrupting the flow of passengers.

All high-traffic areas are sanitised once every three hours by using ULV machines - eight times in 24 hours.

Washrooms across the Airport premises are sanitised on a regular basis with dedicated manpower, irrespective of the frequency of use. 456 units of tabletop hand sanitiser and 107 units of sensor-based hand sanitisers have been placed across the Terminal.

120 biowaste bins located across the Airport campus enable passengers and staff to dispose of their masks, gloves and other PPE conveniently and safely. This bio-waste is managed by a dedicated team and handed over to a Pollution Control Board-approved vendor and taken away for incineration.

The Airport said that the passenger feedback for the contactless process has been positive. "The objective of the process is to minimise physical contact and enhance passenger throughput," it said.

These sanitisation measures come in light of the highly infectious COVID-19 pandemic which spreads through person-to-person contact. Small droplets from the nose or mouth can spread the virus when they land on objects and surfaces around the person.

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News Network
March 31,2020

Kasaragod, Mar 31: Two more Kasaragod natives lost their lives on Monday due to blockade of the interstate border by Karnataka police in the wake of outbreak of novel coronavirus.

They could not get emergency health care as the Karnataka police stopped the ambulance carrying them to a hospital in Mangaluru at the border.

Another critically-ill person, who was sent back by Manguluru hospital authorities on March 23 for being a Kasaragod native, also died on Monday.

This is the fifth such case in many days.

The deceased are Madhavan, 50, Ayesha, 55 and Aziz Haji, 61 respectively.

All three of them lived near the Karnataka border.

Madhavan, who hailed from Thummanattu in Manjeswaram, died enroute to Kanhangad hospital after being denied entry to cross over to Karnataka. He had an acute bronchial attack.

Udyavar native Ayesha, an asthma patient, was referred to the Mangaluru Hospital by the hospital authorities at Uppali. When the authorities stopped her at the border, she was taken to the Kanhangad hospital. However, she died before reaching the hospital.

Aziz Haji, from Nayabazar Cherugoli MA Cottage at Uppala, was allegedly refused entry into a Manguluru Hospital on March 23 on account of being a Kasaragod native. Haji was a dialysis patient at the hospital. “We were unable to contact his doctor at the time,” his relatives said. Haji, who was on the ventilator, lost his life Monday morning.

One more from Kerala dies as Karnataka police stop ambulance at border
Kunjathoor native Abdul Hameed and Bandwal native Fathima also lost their lives due to the closing of the interstate border.

The district authorities has appealed to the Government to intervene in the matter and influence Karnataka as to lift a ban in crossing over for ambulances carrying critical patients.

The people of Kasaragod are largely dependent on the medical facilities in Mangaluru for critical illness care.

The Kasaragod MP, Rajmohan Unnithan has said he would move the Supreme court against this.

Kerala Chief Minister Pinarayi Vijayan has already taken up the issue with the Centre.

Kerala HC takes up issue with Karnataka AAG

The Kerala High Court on Monday sought the views of the Advocate General of Karnataka on the issue of the government of the neighbouring state blocking its borders with Kerala.

Considering a Public Interest Litigation (PIL) filed by Kerala High Court Advocates Association, seeking a direction for opening the roads, a bench comprising Justices A K Jayasankaran Nambiar and Shaji P Chali requested the Advocate General of Karnataka to join the hearing at 11 am on Tuesday through video conferencing.

The Court orally observed that the blockades erecting embankments on the inter-state roads would affect the people's right to life.

The Karnataka government blocked the state highway with to prevent movement of vehicles carrying essential goods and people seeking emergency treatment at hospitals in the city of Mangalore bordering Kasaragod.

With 97 infected patients, Kasaragod has the largest number of COVID-19 cases in Kerala. 7,437 people are under observation in the district.

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