Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Totally comdemenable situatation, at Kottara chawki Criminal Killer from {Kadapu} kerala Uppala and Kunjuttur, all very young boys ,here in natakel Sangi Criminal Jihadi came from Sullia, you people understand all these safroon criminal leaders understand their utterely defetables forth comming election, Yeddianna and shobakka behind all these, no worries we will produce more and mor, Criminilising the holy land of Hindustan they have t have to pay for ever.
Jai Hoo Siddanna
Jai hoo Raianna.
Dear Bro...
Being a Muslim, lets not drag the Issue much. Yes we all agree it is a criminal act of couple of men who want to disturb the peace in society. We as muslims, try our best to teach them islamic way of handling it. Do u know the Hadees of where a Yahudi is given shelter in the mosque by Rasool ( S.A. ) and the next day morning, he urinated in Masjid and went. But our Rasool S.A. asked sahaba to clean the floor by pouring water on them and asked not to harm the yahudi who urinated there. Lets be the followers of this Great Rasool and lets not make fitna in the society just becoz few are doing some crime.
The place called SULIA is the second HQ of criminal RSS. Dept must trap thier all telecom round the clock and smash this evil from the base. Due to last weeks criminal goonda giri TWO innocents lost their life and whole Mangloreans still with that pain. Beside these desh drohi still stick with their anti communal activity. Now they will create more and more by sponsored goonda giri. SInce the State Govt and our Police Dept are with thier strict action these criminals never succeed much. Public must catch and puch from top to bottom first and hand over to police.
The main culprits behind this are our elected TWO criminal back ground politicians.
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