Bengaluru, Jan 6: Cab aggregators are once again in news for the wrong reasons after an Ola cab driver misbehaved with a 34-year-old woman passenger and even threatened to kill her when she raised an alarm.
But what followed was worse. The woman, a software engineer, immediately called the Ola emergency number following which they asked her to check if the driver was drunk. She later pressed the emergency button on the Ola app but received a message asking her to dial 100. After the aggregator failed to help her, she said she was lucky to be saved by the public.
Reacting to the incident, an Ola spokesperson said, “We regret the unfortunate incident and have immediately terminated the driver-partner from the platform upon receiving the complaint.”
Shruthi G (name changed), an employee at a software company at Bagmane Tech Park in Mahadevapura, booked an Ola cab after her work in the evening of January 3. She booked pick-up stops at two locations as she had to pick her four-year-old daughter from the day-care centre, which is 2 km away from her house.
However, around 6.22 pm, when the cab reached Malleshpalya near Kids Castle, the driver did not stop the vehicle. He asked her to get down at the last drop location. She told him to stop and tried to open the doors but he locked the doors, insisting that she sit in the car. When she resisted, he held her hands and abused her; he even threatened to kill her if she raised an alarm.
The victim said she pressed the emergency button on the app twice but only got a message advising her to call the police.
When she called the Ola emergency number, the person at the other end asked about her condition and to check whether the driver was drunk. They called back after one-and-a-half hours when she was filing a complaint at the police station.
“Ola did not make any efforts to reach out to the police or do anything to track my location and help me in that situation,” she said.
The victim called 100 and the staffer at the control room asked her which area she was in. Since she was familiar with the area, Shruthi was able to give her location.
“First they told me that the area comes under Baiyappanahalli. Later, they said it comes under HAL. Finally, they figured out the location. It took 20 minutes for the police to reach the spot,” she said.
What saved Shruti was her sheer instinct and luck. Alone in the cab, she started raising an alarm. Luckily, commuters in the other vehicles next to the cab noticed her screaming for help and stopped the driver.
“If this is the kind of security Ola provides its customer, it is very questionable,” she said. “If we have to really call the police during an emergency then why they put out the number and emergency button, it’s a waste of time during that crucial situation. If they directly told us to dial 100 during an emergency, it will save time. Lakhs of commuters take Ola cabs thinking it is safe but they have no mechanism to check their drivers and track their customers in danger.”
Baiyappanahalli police said the accused Bhimashankar Malged was arrested and remanded in judicial custody following the complaint.
Comments
Rakesh... dont tell us that all those chant VM are Nationalists
And you cant force people to chant this....
Ibraheem Hussain, Udupi, any comments.
This is sad and not right at all , brothers fighting against each other. Those guys dont represent me .
I apology and prayer to the cop.
Walida-e-hind-ki Zindabad :)
Shave BABA RAMDEVS BEARD....very good to know he rejected say ---mantaram.
They never targetted him , this police man objected for vande mataram , so they thrashed him . so CD is misleading its readers .
I did not see any chaddi statement now. Is it tolerenance?
Shocking, the Great India is turning to intolerant India! credit goes to rulers of India and its state.
ONE WHO VOTED TO MODHIJII ACCHE DINNN LET THEM SEE THIS AND SELECT THIER FUTURE.
THIS PEOPLE FRIST SHAVE U R SWAMIJI BEARED THEN US....
MODHIJI IS FAKEJIIII
Acche din effect
Now Arnab will shout in Newshour that the Muslim policemen is an anti national.
Modi government has already gave all the RSS to take the law into their hand. May be one day will come that our nation will become like Pakistan and Afghanistan; if not controlled by these RSS mad dogs.
The Roots of EVIL : ARROGANCE; ENVY and GREED.
Knowledge makes people HUMBLE
Arrogance make people IGNORANT.
I think there are many Ignorants who say they are the superior . but they really are stupids and commit such acts which they themselves open the door of hell.
THIS IS ACHEE DEEN OF MODI
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