Even more than three years after demonetisation and all-out efforts to make most transactions through electronic, cash is still king, as it thrives in a digital India, said fintech start-up Paytm founder Vijay Sekhar Sharma.
"While cashless economy is not possible in India, less cash economy will be in the future. Less cash is the only solution, not the elimination of cash," Sharma told IANS in an interview after unveiling an all-in-one payment gateway on Tuesday.
Asserting that it would take 5-10 years for India to make the transition to digital payments from the traditional mode of cash, Sharma, 41, said the e-payment industry benefitted more from the November 8, 2016 note ban and withdrawal of old Rs 1,000 and Rs 500 denominations.
"I think it (demonetisation) helped the industry despite lack of specific help. But the world has changed since then. It is about the scale of distribution of merchants that is what is propelling digital payments," said Sharma.
Most of the cash not only came back into circulation, but also remains as the mode of payment for the majority due to its convenience for the people used to such transactions.
Expounding Paytm's zero service charge, Sharma said the strategy is sustainable as it leads to acquiring more customers and merchants, enabling newer business opportunities.
Paytm also does not levy a service charge to small merchants for its payments services, unlike organised players like Uber.
"Though there is a monetisation model, the merchants who are small shopkeepers, become our financial services customers as they open a bank account, which is profitable."
Paytm secured a Payments Bank license from the Reserve Bank of India to offer a savings bank account, Rupay debit card and money transfer services.
"We are banking on payment services acquiring customers and merchants who avail banking, lending, insurance, wealth and software services like billing software and business ledger software services eventually," Sharma noted.
The mobile first bank services include zero balance and zero digital transaction charge accounts.
"Basically, payments, cloud, commerce and financial services are a cohort we follow. So, payments is our customer as well as merchant acquisition. If it breaks even, we are happy because other line items make more money, he affirmed.
Noting that in a market like India, one cannot price services at a premium unlike in a developed country like the US, the billionaire businessman said a consumer in a developing country would not be able to afford such a hefty charge.
Forbes ranked Sharma as India's youngest billionaire in 2017, with a net worth of $2.1 billion.
While several countries operate on the model of higher service charges, Sharma said newer business models have to be discovered in India, as customer lifecycle value is accounted for more stages than in other nations.
Asked about an upscale retailer like Zara not giving a wallet payment option during its recent end of season sale in Bengaluru, Sharma said Paytm was addressing such hiccups with its all-in-one payment solutions.
"It's an opportunity, because if the retailer has our all-in-one point of sale machine, where in they enter the amount, it shows both the Quick Response code (QR) and card payment options," he observed.
Sharma compared older swiping payment machine to feature phones and modern ones to feature-rich smartphones.
"If you notice, they look like feature phones and the modern day card machine is more a smartphone like. You can add the smatphone components, which can add the features," reiterated Sharma.
Though Paytm's all-in-one QR point of sale machine integrates the billing system, its chief executive said it was not ideal to have an independent QR feature.
Paytm has 16 million strong merchant user base, which Sharma aims to raise to 26 million base in the next one year.
Sharma has launched in this tech city an all-in-one payment gateway and Paytm Business Payments solution, which enable digital payments through multiple methods for small and medium enterprises (SMEs) and an Android point of sale machine.
With the new gateway solution, collecting digital payments through multiple methods can be achieved seamlessly while Paytm Business Payments solution enables automated vendor payments, including employee salaries and customer refunds among others.
The One97 Communications-owned Paytm aims to help SMEs streamline and digitise their business activities using its new solutions, which enhance the overall efficiency of both accepting and making payments.
Paytm has a data bank of over 200 million saved cards and bank accounts, a feature which enables partner apps to shorten transaction times and propel faster conversions while using the all-in-one payment gateway.
Complementing the two solutions, Sharma also launched an all-in-one Android point of sale machine, which can accept payments through all forms such as cards, wallets, UPI apps and even cash.
The device has a QR code that supports all contact and contactless payments, coming with integrated billing software customized solutions for different sectors such as catering, ticketing, parking and others.
The handheld Android device is equipped with an in-built printer, scanner and can also generate bills.
Valued at $16 billion, Paytm is not alone in the fiercely competitive Indian fintech space where a dozen players like PhonePe, MobiKwik, Kotak 811 and deep pocketed international giants Google Pay and Amazon Pay are in the fray.
Comments
True Muslim Even in the age of 80 fights like an tiger. But RSS fellow in the age of 20s needs a group to attack on elder muslims.
RSS needs bunch of coward sena to attack an old man or woman. It shows that they are not only coward but impotent too.
They are coward because they are the followers of Rama, one who used monkey sena to save his wife from ravana.
How they can respect?they have pros.childreans they are living in bhat house.bhat is there father.chaddis are animal.
better it is not to live than to live like a coward.
80 years old one man against a bunch of cowards proves it all.
this is an Inhuman act. The culprits should be punished.
Oh shivaji babu, I just pray that your parents should not face same problem.. Then who will you blame? Family members? YOurself or any other! every dog has a day my dear babu.
seriously inhuman act, beating elders not good.
these are not anti social these are terrorists and anti national islamophobes who are terrorising the common man.
Dear Shivaji,
From where you received that the aged couples are attacked by relatives? If it is true its inhuman. However, no relatives will attack the old couples such way where they cannot bear the pain. No media reported that the attack was by relatives, you have to clarify the source of your news.
This is not new in DK, RSS thugs and police attack aged Muslims people at thier home or outside. There are ample evidence, RSS thugs dressed in Police uniforms attacked homes in Ullala and other places in Mangalore recently. A MLC from BJP admitted that 60% RSS thugs are in Police force in Mangalore.
Kalladka is Communally sensitive since a long time, Police department sincerely work in this area to bring the peace.
SToP bending & bowing to the CHEDDIS. Dear authorities they are dragging you to HELL by portraying their FALSE history to U. Recognise the EVIL & GOOD and Support the GOOD ...
God has given you power of authority to protect the masses from such EVILS. One day U will need to answer for the injustice done to the innocent... PONDER & THINK before U encourage and support CHEDDis.
Muslims Should UNITE, its getting out of control.
The DEVILS dont recognise even elderly people & women. They attack like COWARDS...
To the HONEST hindus, dont put the AXE in your leg by supporting these devils..The one who gave SOUL (LIFE) will question when he takes back our LIFE ... JOIN hands with the secular people and stop supporting the LIARs who deceive YOU by putting FAKE FEAR to unrest the SOCIETY.
Bring Anupam Kher to Learn what is intolerance and how its spreading in India.
Anupam visit Coastal Karnataka Do some Justice To your AWARD as you JUST bagged in for doing Nothing for the Country.
simply blaming particular group, this act is done by his own family for property dispute.
really terrible, which religion is this which s not respecting elder one.
must punish the culprit. i request police to nab this goons very soon because of some bloody all society must bend their knee.
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