Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.
This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.
India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.
First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).
Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.
By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.
This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.
"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.
"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.
Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.
The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.
Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.
Comments
PFI is the first kind of organization which is doing community work in all the walks of life.
and providing the helping hands to all the Indian community doing marvelous job.
this is the first organization fighting against corrupt and injustice following the principle of our father of nation mahatma Gandhi’s.
the corrupt and injustice people in the society not ready to accept their policy and trying to stop the voices of justice to the society.
I wish PFI and its sub organizations will continue to support to the society and keep the good work so that people are with you.
Wah what a joke.
RSS is blamming others as terrorists.
Constitutionof RSS is a terrorism. Stupid Hegevar and Savarkar are the heroes of illiterate stupid community.
The whole intelligent community including European Uniion and US openly declared.
This is the sure end and downfall of RSS, which will never come-up again. You woke-up of peace lovers.
Thank you.
You people are never fit to run even a small village and how come thinking of ruling a big country.
RSS is the most active and first ever terrorist organisation in India and it should be banned first. There is no proof of terrorist activities by SDPI and PFI. BJP is afraid of these organisations as they give tought resistance to BJP and this is the reason why its planning to ban these organisations. BJP is doing propoganda only. Real thread for peace + harmoney in India by sanghis. We should ban them first.
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