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Bengaluru, Jan 16: Amping up the online payment experience for consumers, Razorpay, the leading full-stack financial services company, today launched a new product, Instant Refunds for businesses.

This new feature activates refunds and credits the customer's source account across payment methods such as credit card, net banking, and UPI within a minute of initiation.

India is one of the fastest-growing online retail markets today. About 71 per cent of internet users in the country purchase products online. Today, the refund process has two major pain points for both the end customer and the business.

First, a delay of five-seven business days for the customer in receiving the money because of multiple intermediaries like the acquiring bank, issuing bank and the networks (VISA/MasterCard/Rupay).

Second, the lack of transparency during the entire refund process for both the customer and the business. This long cycle of processing refunds is a significant problem with every popular payment method in the industry.

By issuing refunds instantly, Razorpay will help businesses retain their customers, build trust through an improved hassle-free payment experience and provide complete transparency on refunds to both the business and the end-user.

This new feature will also reduce the dependence on manpower as every refund issue on an average leads to ten service emails or calls from customer support teams.

"Instant Refunds are the new normal and central to great customer experience. A lot of consumers fail to use online payment methods as they feel getting refunds through an online platform is a very time-consuming task; hence they prefer CoD as the best alternative. Given the technological advancements being made in the fin-tech ecosystem, its fair for customers to expect refunds as fast as possible. A solution like Instant Refunds will not only help build consumer confidence in digital payments but also reduce losses for e-commerce companies where CoD has become an expensive option with more than 50 per cent online transactions made through cash", said Shashank Kumar, CTO & Co-founder of Razorpay.

"Our Instant Refunds feature ensures that the refund is processed at a 3600x faster pace than the normal expected time of five-seven business days. The team is focused on creating new technologies designed to make the entire payment lifecycle hassle-free. We believe this new feature will make customers experience a notch higher, help brands create a competitive advantage, and even make them more profitable", he added.

Razorpay's growth has been uphill, particularly in the last two years. With a 500 per cent growth in 2019, the company has been witnessing a healthy growth rate of 35 per cent month-on-month.

The company also recently launched its corporate credit cards for its partner businesses, RazorpayX current accounts, support for freelancers and homepreneurs, and acquired Opfin, a payroll and HR management software company.

Currently powering payments for over 800,000 businesses including the likes of Indigo, BSE, Thomas Cook, Reliance, SpiceJet, Aditya Birla, Sony, and Oyo, the team plans to increase this count to 1,400,000 by this year. The full-stack financial solutions company expects a 4x growth in its revenue by the end of the next fiscal year.

This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article.

Bengaluru, May 6: Resolving the disparity in payment of stipend to the Resident Doctors across Karnataka, Minister for Medical Education Dr K Sudhakar on Tuesday directed the Medical Education Department to consider the request made by the Resident Doctors Association (RDA) to increase the stipend.

Holding a video conference meeting with the department officials and Vice-Chancellor of the Rajiv Gandhi University of Health Sciences (RGUHS), the Minister instructed the officials to look into the request and submit a detailed proposal pertaining to the increase of stipend.

The Karnataka Resident Doctors Association had submitted a request seeking a hike in the stipend which is due since 2015.

Bengaluru, Jun 10: Internet connectivity, provided under the central government's BharatNet initiative, will be improved in rural areas of Karnataka in the next two to three months, said Deputy Chief Minister CN Ashwath Narayan.

After video conferencing with heads of different agencies and officials, on improving the quality of internet in rural areas, Ashwath Narayan said, "I reviewed the progress of the BharatNet implementation and the steps to be taken to improve the quality of internet connectivity in the next two to three months."

"We also discussed the possibility of giving the implementation of BharatNet to a different agency. We will seek permission from the central government and continue the project. We will ease communication with rural people by ensuring quality and high-speed internet to all Gram Panchayats," he added.

When BSNL officials and other agency representatives who attended the video conference shared their problems, the Deputy Chief Minister assured to solve them through proper coordination.

"Through BharatNet, several government schemes are being implemented in rural areas. Civic service centres are issuing birth and death certificates, Aadhaar cards and social security pensions among others. Of the total 6,000 Gram Panchayats in the state, 4,000 have high-speed internet connectivity, and the remaining will be provided with better internet connectivity through a new agency,'' said Ashwath Narayan.

Additional Secretary (e-governance) Rajeev Chawla, Additional Chief Secretary (IT-BT) EV Ramana Reddy, Principal Secretary (RDPR) Uma Mahadevan, Director (IT) Meena Nagaraj, Collegiate Education Director Pradeep and other senior officials were present in the meeting.