Even more than three years after demonetisation and all-out efforts to make most transactions through electronic, cash is still king, as it thrives in a digital India, said fintech start-up Paytm founder Vijay Sekhar Sharma.
"While cashless economy is not possible in India, less cash economy will be in the future. Less cash is the only solution, not the elimination of cash," Sharma told IANS in an interview after unveiling an all-in-one payment gateway on Tuesday.
Asserting that it would take 5-10 years for India to make the transition to digital payments from the traditional mode of cash, Sharma, 41, said the e-payment industry benefitted more from the November 8, 2016 note ban and withdrawal of old Rs 1,000 and Rs 500 denominations.
"I think it (demonetisation) helped the industry despite lack of specific help. But the world has changed since then. It is about the scale of distribution of merchants that is what is propelling digital payments," said Sharma.
Most of the cash not only came back into circulation, but also remains as the mode of payment for the majority due to its convenience for the people used to such transactions.
Expounding Paytm's zero service charge, Sharma said the strategy is sustainable as it leads to acquiring more customers and merchants, enabling newer business opportunities.
Paytm also does not levy a service charge to small merchants for its payments services, unlike organised players like Uber.
"Though there is a monetisation model, the merchants who are small shopkeepers, become our financial services customers as they open a bank account, which is profitable."
Paytm secured a Payments Bank license from the Reserve Bank of India to offer a savings bank account, Rupay debit card and money transfer services.
"We are banking on payment services acquiring customers and merchants who avail banking, lending, insurance, wealth and software services like billing software and business ledger software services eventually," Sharma noted.
The mobile first bank services include zero balance and zero digital transaction charge accounts.
"Basically, payments, cloud, commerce and financial services are a cohort we follow. So, payments is our customer as well as merchant acquisition. If it breaks even, we are happy because other line items make more money, he affirmed.
Noting that in a market like India, one cannot price services at a premium unlike in a developed country like the US, the billionaire businessman said a consumer in a developing country would not be able to afford such a hefty charge.
Forbes ranked Sharma as India's youngest billionaire in 2017, with a net worth of $2.1 billion.
While several countries operate on the model of higher service charges, Sharma said newer business models have to be discovered in India, as customer lifecycle value is accounted for more stages than in other nations.
Asked about an upscale retailer like Zara not giving a wallet payment option during its recent end of season sale in Bengaluru, Sharma said Paytm was addressing such hiccups with its all-in-one payment solutions.
"It's an opportunity, because if the retailer has our all-in-one point of sale machine, where in they enter the amount, it shows both the Quick Response code (QR) and card payment options," he observed.
Sharma compared older swiping payment machine to feature phones and modern ones to feature-rich smartphones.
"If you notice, they look like feature phones and the modern day card machine is more a smartphone like. You can add the smatphone components, which can add the features," reiterated Sharma.
Though Paytm's all-in-one QR point of sale machine integrates the billing system, its chief executive said it was not ideal to have an independent QR feature.
Paytm has 16 million strong merchant user base, which Sharma aims to raise to 26 million base in the next one year.
Sharma has launched in this tech city an all-in-one payment gateway and Paytm Business Payments solution, which enable digital payments through multiple methods for small and medium enterprises (SMEs) and an Android point of sale machine.
With the new gateway solution, collecting digital payments through multiple methods can be achieved seamlessly while Paytm Business Payments solution enables automated vendor payments, including employee salaries and customer refunds among others.
The One97 Communications-owned Paytm aims to help SMEs streamline and digitise their business activities using its new solutions, which enhance the overall efficiency of both accepting and making payments.
Paytm has a data bank of over 200 million saved cards and bank accounts, a feature which enables partner apps to shorten transaction times and propel faster conversions while using the all-in-one payment gateway.
Complementing the two solutions, Sharma also launched an all-in-one Android point of sale machine, which can accept payments through all forms such as cards, wallets, UPI apps and even cash.
The device has a QR code that supports all contact and contactless payments, coming with integrated billing software customized solutions for different sectors such as catering, ticketing, parking and others.
The handheld Android device is equipped with an in-built printer, scanner and can also generate bills.
Valued at $16 billion, Paytm is not alone in the fiercely competitive Indian fintech space where a dozen players like PhonePe, MobiKwik, Kotak 811 and deep pocketed international giants Google Pay and Amazon Pay are in the fray.
Comments
Mr. Naren, I have nothing more to explain to you. Please don't bring daesh or Isis to Islamic fold, they are dogs of hell and those vultures fed and led by an anti Islamic administration which is a naked truth. When you said Modi, putin n trumph are your godfathers, thats enough for me. Let us wait and watch. Truth has come and falsehood has perished. Indeed falsehood is ever perishing and bound to perish.
Saleem thanks for your hidaya( hrudaya) poorvaka maathugalu ...:) .let me inform you that I am not a practising Hindu either .embraced Buddhism long back .our views are nationalistic in nature .any leader who strongly endorses nationalism above religion ...we will stand behind ...of course I was trained by RSS since childhood and we owe allegiance to it ..just like one particular terror sect owes allegiance to daesh ....we consider jihadists are threat to our national unity as they think religion ummah first and they rush to give chummah for them .medieval history has proved that how non Muslims were treated in bad manners ..what Isis doing today . .it happened in India for almost 800 years. So we don't forget the history ....we truly love this Indian soil and wow allegiance to ultra nationalist ....in this case sangh parivar. .. Religion is last priority . and religion for me is a very personal matter and me strong believer in Buddhist way of life .. Buddhist are basically very much peaceful people avara pitta ne netti ge iro haage maadirbekaadre jihadi galu yaava range nalli third rated irbeku ...u travel in non Islamic world and see the real reaction ...bhaavi inda aache banni ...its the reason nationalist leaders like Narendra modi ,trump and Putin type leaders are getting born ....
Saleem thanks for your hidaya( hrudaya) poorvaka maathugalu ...:) .let me inform you that I am not a practising Hindu either .embraced Buddhism long back .our views are nationalistic in nature .any leader who strongly endorses nationalism above religion ...we will stand behind ...of course I was trained by RSS since childhood and we owe allegiance to it ..just like one particular terror sect owes allegiance to daesh ....we consider jihadists are threat to our national unity as they think religion ummah first and they rush to give chummah for them .medieval history has proved that how non Muslims were treated in bad manners ..what Isis doing today . .it happened in India for almost 800 years. So we don't forget the history ....we truly love this Indian soil and wow allegiance to ultra nationalist ....in this case sangh parivar. .. Religion is last priority . and religion for me is a very personal matter and me strong believer in Buddhist way of life .. Buddhist are basically very much peaceful people avara pitta ne netti ge iro haage maadirbekaadre jihadi galu yaava range nalli third rated irbeku ...u travel in non Islamic world and see the real reaction ...bhaavi inda aache banni ...its the reason nationalist leaders like Narendra modi ,trump and Putin type leaders are getting born ....
Naren, you are such a good man. Whenever you write its always provocative and anti Islamic. But I welcome your approach, I don't know what makes Islam is so hatred to you. Islam is the only religion on the face of the earth that teaches and shows what is true love, peace and mercy. The most worst part is that you are mixing politics with religion. Whenever you speak you bring jihadis n militants r Muslims, I don't cares whom you support in Indian politics, my only request just try to read holy Quran once with understanding. If you're one of those whom Allah almighty chosen for guidance you will. We pray for your hidaya (guidance from Allah).
Manuist Naren Kotian is abusing a true Hindu woman. Those who dont respect women and suspect their own mothers and sisters are shameless creatures.
Haha ...this lady who is a darling of jihadis wants to oust sarva shakthimaan modi ....modi has cult image and he is ruthless when dealing with opponents. Central govt couldn't crush him when he was cm .do you think anybody can cut his wings now ...millennium joke ...here concept is simple ...jihadi mafias are pressurising this bitch and kejri to show some opposition as their network is in bad shape and lobbying has come to ground zero ....mercilessly we must crush this lady ....hara hara modi ...jai jai modi ...para para jihadi
Haha ...this lady who is a darling of jihadis wants to oust sarva shakthimaan modi ....modi has cult image and he is ruthless when dealing with opponents. Central govt couldn't crush him when he was cm .do you think anybody can cut his wings now ...millennium joke ...here concept is simple ...jihadi mafias are pressurising this bitch and kejri to show some opposition as their network is in bad shape and lobbying has come to ground zero ....mercilessly we must crush this lady ....hara hara modi ...jai jai modi ...para para jihadi
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